Client Success Specialist
2 weeks ago
Location: Remote
Language Requirement: Bilingual in English & Spanish
myGwork is seeking a dedicated Customer Success Manager to enhance our partnerships within the Food and Beverage sector. This role focuses on ensuring that our clients achieve their business objectives through effective utilization of our software solutions.
The ideal candidate will possess a strong technical background, with a minimum of 5 years of experience in managing relationships with Small-Medium or Enterprise scale clients. You will be responsible for:
- Building and nurturing long-lasting client relationships.
- Communicating complex concepts clearly and effectively.
- Collaborating with cross-functional teams to deliver exceptional service.
- Identifying and resolving complex business challenges.
Key Responsibilities:
- Develop and implement success plans that align client goals with our Food & Beverage Solutions.
- Conduct one-on-one meetings with key stakeholders to discuss performance and opportunities for improvement.
- Manage internal projects and oversee incident management processes.
- Mentor team members and share best practices across the organization.
Onboarding New Clients:
Guide clients through the onboarding process by providing essential information and resources to maximize their experience with our solutions. Educate clients on the value of our offerings and promote optimal usage of our products.
Act as a Trusted Advisor:
Establish yourself as the primary point of contact for clients, facilitating access to necessary resources and support. Monitor service trends and escalate issues to management as needed.
Fostering Innovation:
Contribute to a culture of high productivity and quality service. Gather client feedback to drive internal improvements and enhance customer satisfaction.
myGwork is committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
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