Veterinary Client Relations Specialist

5 days ago

Doral, Florida, United States VCA Animal Hospitals Full time


VCA Animal Hospitals is in search of a skilled and dedicated Veterinary Client Relations Specialist with additional Veterinary Assistant capabilities to become a vital part of our team on a full-time basis.

We offer flexible scheduling options, including both daytime and nighttime shifts.

We seek a friendly yet highly professional individual who excels in customer service to help us fulfill our commitment to our clients and their beloved pets.

As a 24/7 Emergency & Primary Care facility, we are supported by an exceptional team of compassionate veterinarians, proficient technicians, and a well-trained support staff.

Ideal candidates will possess a positive demeanor and a strong work ethic, with 2-3 years of experience in the veterinary field preferred. Self-motivation and the ability to think critically in fast-paced situations are essential.


Key Responsibilities:

As the face of VCA, the Veterinary Client Relations Specialist plays a crucial role in establishing the atmosphere of the practice, fostering trust and confidence among our clients.

The responsibilities include:

  • Providing exceptional customer service, including welcoming visitors, managing phone inquiries, and directing clients and their pets to examination areas.
  • Coordinating and confirming appointments.
  • Conducting follow-up calls and reaching out to potential clients.
  • Presenting and clarifying fees, including processing payments.
  • Advising clients on product and service options, including prescriptions.
  • Addressing inquiries about products and services, and educating clients on general pet care practices.
  • Maintaining medical records, charts, reports, and correspondence.
  • Ensuring the cleanliness and organization of the facility, both inside and outside.

Work Schedule:
Flexible - Day & Night shifts, including weekends.

Compensation:
Compensation is determined based on skills, experience, and licensure status.


What Sets VCA Animal Hospitals Apart?
At VCA, we cultivate a culture that encourages questions and values every team member's input.

Our leadership is committed to creating a positive environment where all staff can thrive, with a focus on growth and development.

We encounter a diverse range of medical cases, providing numerous learning opportunities for our team.

We are dedicated to equity, inclusion, and diversity, striving to be a workplace where all talented individuals feel welcome and can perform at their best.

Our hospital promotes a supportive atmosphere that prioritizes the well-being of all staff members.

We emphasize the importance of work-life balance and encourage our team to take breaks in our newly designed outdoor space.


Benefits:

We provide competitive compensation along with a comprehensive benefits package, which includes:

  • Access to extensive resources within a large veterinary community.
  • Opportunities for growth and leadership.
  • Medical, Dental & Vision coverage.
  • Career development programs.
  • Generous discounts on hospital services and products.
  • Employer-paid life, short-term, and long-term disability insurance.
  • Paid vacation and sick leave.
  • Paid parental leave.
  • 401(k) plan.
  • Free mental health resources and wellness subscriptions.
  • Referral bonuses.
  • Infertility benefits.
  • Competitive wages.


Why Join Us?
This position is ideal for experienced technicians, but we are also eager to provide training for motivated individuals looking to advance their careers in a supportive environment.

We value positivity and motivation in our candidates. Our team meets regularly, and we encourage sharing ideas and suggestions to foster continuous growth.

We take pride in maintaining a culture of mutual respect and recognition, while being adaptable, goal-oriented, and engaged.

We are committed to hiring associates who demonstrate determination, versatility, and a collaborative spirit.

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