Front Office Representative

1 day ago


Pismo Beach, California, United States Martin Resorts Full time

Overview

Martin Resorts is seeking a skilled Front Office Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our resort.

Responsibilities

  • Maintain a clean and organized front office environment, including the lobby and guest rooms.
  • Provide friendly and courteous telephone service to guests and colleagues.
  • Coordinate with guests prior to arrival and throughout their stay, including reservations, wake-up calls, check-in, check-out, and special requests.
  • Preserve the security and privacy of guest rooms and administrative keys.
  • Actively communicate with management and staff through regular reports and feedback.
  • Conduct site inspections to maintain property safety and lead tours for prospective clients.
  • Receive and send mail, packages, and other deliveries.
  • Maximize revenue through sales strategy and outstanding customer service.
  • Develop a comprehensive knowledge of rates, features, amenities, and local attractions to assist guests.
  • Maintain confidentiality of company information, including performance statistics, client agreements, and financial data.
  • Adhere to all hotel policies and procedures, including maintaining excellent customer service and efficient operations.
  • Sustain property safety through risk-management behavior, proper inspections, and participation in the Safety and Security Committee.

Requirements

  • At least 1 year of hospitality experience.

Physical Requirements

  • Able to lift and carry up to 40 pounds frequently to assist guests.
  • Ability to stand for extended periods and move around the property.
  • Able to hear, understand, and communicate orally and in writing.
  • Able to bend, twist, push, pull, stoop, and kneel.
  • Able to ascend and descend a ladder.

Compensation

Pay starts at $17.00 per hour, with part-time availability.



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