Resort Operations Assistant

1 day ago


Pismo Beach, California, United States Martin Resorts Full time

Job Description

Martin Resorts is seeking a Resort Operations Assistant to join our front office team. This role involves providing exceptional customer service, ensuring the smooth operation of our resort, and supporting the overall success of our business.

Responsibilities

  • Maintain a clean and organized front office environment, including the lobby and guest rooms.
  • Provide friendly and courteous telephone service to guests and colleagues.
  • Coordinate with guests prior to arrival and throughout their stay, including reservations, wake-up calls, check-in, check-out, and special requests.
  • Preserve the security and privacy of guest rooms and administrative keys.
  • Actively communicate with management and staff through regular reports and feedback.
  • Conduct site inspections to maintain property safety and lead tours for prospective clients.
  • Receive and send mail, packages, and other deliveries.
  • Maximize revenue through sales strategy and outstanding customer service.
  • Develop a comprehensive knowledge of rates, features, amenities, and local attractions to assist guests.
  • Maintain confidentiality of company information, including performance statistics, client agreements, and financial data.
  • Adhere to all hotel policies and procedures, including maintaining excellent customer service and efficient operations.
  • Sustain property safety through risk-management behavior, proper inspections, and participation in the Safety and Security Committee.

Requirements

  • At least 1 year of hospitality experience.

Compensation and Benefits

Pay starts at $17.00 per hour, with part-time availability. We offer a competitive salary and benefits package, including opportunities for growth and development.



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