Customer Service Representative

5 days ago


Newport Beach, California, United States UFC Gym Full time

Unlock a fulfilling career with UFC Gym as a Member Services Representative. As a key member of our team, you will be responsible for the day-to-day management of dues growth for all signature clubs.

Job Summary

We are seeking an organized, professional, and proactive individual to join our team. The ideal candidate will have excellent customer service skills, strong time management abilities, and attention to detail.

Key Responsibilities
  • Demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers.
  • Negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards.
  • Maintain up-to-date customer contact information in the collections systems.
  • Serve as a resource/subject matter expert and may provide training to fellow team members.
  • Escalate and assist other team members with calls as needed.
Requirements
  • Proficient in Microsoft Office Suite
  • Advanced phone and communication skills
  • Strong time management skills, with the ability to manage multiple assignments
  • Excellent follow-through and detailed documentation skills
  • Attention to detail and ability to multi-task and meet deadlines without supervision
Estimated Salary Range:

$45,000 - $60,000 per year, based on experience and location.

About UFC Gym

We are a dynamic fitness organization dedicated to providing exceptional service to our members. Our team is passionate about helping people achieve their fitness goals, and we are committed to creating a positive and supportive work environment.



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