Front Desk Representative

3 days ago


Manhattan Beach, California, United States westdrift Manhattan Beach Full time
Job Overview
We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Westdrift Manhattan Beach. As a key member of our front office staff, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.

About the Role
In this role, you will serve as the primary point of contact for guests upon arrival, welcoming them with a smile and ensuring they have everything they need for a comfortable stay. You will also be responsible for processing reservations, managing room inventory, and communicating with other departments to ensure seamless execution of guest requests.

Key Responsibilities
* Assign rooms according to guest preferences and availability
* Process reservations, cancellations, and modifications
* Manage room inventory, including tracking availability and preparing rooms for check-in
* Communicate with other departments to ensure prompt response to guest requests
* Provide exceptional guest service, responding to inquiries and resolving issues in a professional and timely manner
* Maintain accurate records, including guest information and reservation details

Requirements
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 1-2 years of experience in a front office or customer service role
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively
* Proficiency in hotel management software and Microsoft Office
* Availability to work a variety of shifts, including evenings, weekends, and holidays

What We Offer
* Competitive salary: $45,000 - $55,000 per year
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Opportunities for advancement and professional growth
* A dynamic and supportive work environment

How to Apply
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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