Front Desk Team Lead
7 days ago
The Front Desk Supervisor role at Imperial Beach Hampton Inn & Suites is an exciting opportunity to join our team and take on a leadership position. This key role will be responsible for overseeing the front office operations, providing support to the General Manager, and ensuring exceptional customer service.
Salary: $55,000 - $65,000 per year, depending on experience.
About the JobThis role requires a strong ability to multitask, prioritize tasks, and manage a team effectively. The ideal candidate will have excellent communication and problem-solving skills, with a proven track record of providing exceptional customer service.
Responsibilities:
- Coordinates front office activities, including guest check-in/check-out, room assignments, and resolving any issues that may arise.
- Provides training and guidance to front desk staff, ensuring they are equipped to handle guest requests and concerns.
- Assists in scheduling front desk personnel to ensure adequate staffing levels.
- Maintains accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
- Corresponds with group and travel agents to answer special requests for rooms and rates.
- Assists with sales and marketing efforts as directed by management.
- Assigns duties to front desk staff and observes their performance to ensure adherence to franchise standards and hotel policies.
- Answers inquiries regarding hotel policies and services.
- Performs functions of the General Manager in their absence.
- Assists with conducting staff meetings.
Requirements:
- Bachelor's degree or equivalent combination of education and experience.
- 1-2 years of experience in a supervisory role, preferably in the hospitality industry.
- Excellent communication and problem-solving skills.
- Ability to work well under pressure and adapt to changing situations.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite and hotel management software.
What We Offer:
- A competitive salary range of $55,000 - $65,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with employer match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
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