Front Desk Team Lead

7 days ago


Imperial Beach, California, United States Imperial Beach Hampton Inn & Suites Full time
Job Overview

The Front Desk Supervisor role at Imperial Beach Hampton Inn & Suites is an exciting opportunity to join our team and take on a leadership position. This key role will be responsible for overseeing the front office operations, providing support to the General Manager, and ensuring exceptional customer service.

Salary: $55,000 - $65,000 per year, depending on experience.

About the Job

This role requires a strong ability to multitask, prioritize tasks, and manage a team effectively. The ideal candidate will have excellent communication and problem-solving skills, with a proven track record of providing exceptional customer service.

Responsibilities:

  • Coordinates front office activities, including guest check-in/check-out, room assignments, and resolving any issues that may arise.
  • Provides training and guidance to front desk staff, ensuring they are equipped to handle guest requests and concerns.
  • Assists in scheduling front desk personnel to ensure adequate staffing levels.
  • Maintains accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
  • Corresponds with group and travel agents to answer special requests for rooms and rates.
  • Assists with sales and marketing efforts as directed by management.
  • Assigns duties to front desk staff and observes their performance to ensure adherence to franchise standards and hotel policies.
  • Answers inquiries regarding hotel policies and services.
  • Performs functions of the General Manager in their absence.
  • Assists with conducting staff meetings.

Requirements:

  • Bachelor's degree or equivalent combination of education and experience.
  • 1-2 years of experience in a supervisory role, preferably in the hospitality industry.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and adapt to changing situations.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office Suite and hotel management software.

What We Offer:

  • A competitive salary range of $55,000 - $65,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer match.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.

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