Casino Services Representative

6 days ago


Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time
Casino Services Representative Job Description

Harrah's Cherokee Casino Resort is seeking a highly motivated and customer-focused Casino Services Representative to join our team. As a key member of our casino operations, you will be responsible for providing exceptional guest service, promoting our casino programs and services, and ensuring a seamless experience for our patrons.

Key Responsibilities:
  • Provide exceptional guest service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Promote our casino programs and services, including the Caesars Rewards program, to guests and patrons.
  • Assist with the execution of casino promotions and special events, including setup and teardown of events.
  • Work closely with other departments, including marketing and operations, to ensure a seamless guest experience.
  • Maintain accurate records and reports, including motorcoach reports and customer information.
  • Perform other duties as assigned to support the success of our casino operations.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including weekends and holidays.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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