Food Service Supervisor

1 week ago


Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time
Job Summary

Harrah's Cherokee Casino Resort is seeking a highly skilled Restaurant Operations Manager to oversee the day-to-day operations of our restaurants and room service. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and maintaining high standards of food quality and presentation.

Key Responsibilities
  • Leadership and Management
    • Supervise and train staff to ensure excellent customer service and high-quality food preparation
    • Develop and implement effective strategies to improve restaurant operations and increase customer satisfaction
    • Conduct performance evaluations and provide coaching to staff to improve performance
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive dining experience
    • Address customer complaints and concerns in a professional and timely manner
  • Food Quality and Safety
    • Ensure that all food is prepared and presented to high standards
    • Monitor and maintain high standards of food safety and hygiene
  • Operations and Administration
    • Manage restaurant inventory and supplies
    • Develop and implement effective systems for managing restaurant operations
    • Prepare and submit reports on restaurant performance and operations
Requirements
  • Education and Experience
    • High school diploma or equivalent required
    • Associate's degree or higher in hospitality or related field preferred
    • Minimum 2 years of experience in restaurant management or supervisory role
  • Skills and Qualifications
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and make decisions quickly
    • Knowledge of food safety and sanitation procedures
    • Ability to lift 50 pounds and stand for long periods
Working Conditions

The Restaurant Operations Manager will work in a fast-paced restaurant environment, with frequent exposure to noise, heat, and humidity. The position requires the ability to work a flexible schedule, including evenings, weekends, and holidays.



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