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Front Office Manager

2 months ago

Jackson, Wyoming, United States Snow King Resort Full time
About Us

Snow King Resort is a hospitality company that values its employees and strives to create a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking an experienced Front Office Manager to join our team at Snow King Resort. The successful candidate will be responsible for managing all aspects of front desk operations, including scheduling employees, monitoring performance, and ensuring guests receive prompt and professional attention.

Key Responsibilities
  • Manage front desk operations, including scheduling employees and monitoring performance
  • Ensure guests receive prompt and professional attention
  • Respond to guest complaints and implement service recovery gestures
  • Communicate with staff and other departments to achieve departmental goals and objectives
  • Manage labor costs and expenses within budget
  • Assist in managing hotel revenue generation and maximization
  • Ensure procedures are followed for security of monies, credit, and financial transactions, and guest security
Requirements
  • Two years front desk experience
  • One year supervisory experience
  • Ability to communicate effectively and work well with others
  • Knowledge of computers and organizational skills
  • Ability to lead and support team members
Compensation

The compensation for this position is $65,000.00/Yr. - $65,000.00/Yr. based on qualifications and experience.