Front Desk Representative

3 hours ago


Duluth, Minnesota, United States Hampton Inn Duluth Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Duluth. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Greet and welcome guests, complete check-in procedures, and ensure a smooth check-out process.
  • Communication: Respond to guest inquiries, answer phone calls, and provide accurate information about hotel services and amenities.
  • Cash Handling: Process payments, handle cash transactions, and maintain accurate records.
  • Customer Service: Provide exceptional service, resolve guest complaints, and maintain a positive attitude.
  • Teamwork: Collaborate with other departments to ensure seamless operations and excellent guest experience.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Previous hotel front desk experience.
  • Skills: Excellent communication, problem-solving, and customer service skills.
What We Offer
  • Competitive Pay: A rewarding salary and incentives for outstanding performance.
  • Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Career Growth: Opportunities for advancement and professional development within our company.


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