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Front Desk Representative

2 months ago

Duluth, Minnesota, United States Hampton Inn Duluth Full time
{"Job Title": "Front Desk Agent", "Job Description": "Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Duluth. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Service: Greet and check-in guests in a professional and courteous manner, providing accurate and timely information and services.
  • Front Desk Operations: Facilitate guest departures, calculate and post monies, and maintain accurate hotel records.
  • Communication: Answer inquiries and accept reservations, both in person and by telephone, using suggestive selling techniques to sell room nights and increase occupancy.
  • Teamwork: Maintain good customer relations by keeping abreast of all in-house and area functions, and provide assistance to other employees and departments as needed.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Previous hotel front desk experience.
  • Skills: Pro-longed standing indoors with thermostatically climate-controlled work station.
What We Offer
  • Wellness: Vacation time, work-life balance.
  • Rewarding Hard Work: Incentive-based bonus program, employee discounts, and referral bonuses.
  • Career Growth: Free in-house training program and clear path for career advancement.
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