Medical Equipment Customer Support Specialist
2 weeks ago
Company Background:
Established in 1948, Norco is a family and employee-owned enterprise based in Boise, Idaho, operating over 70 branches across several states. We are recognized as the largest independent manufacturer and distributor of welding, safety, and medical equipment in the nation. Our mission is clear: "Serving You Better," and we prioritize respect and dignity in all our interactions with customers, suppliers, and colleagues.
Norco is seeking a dedicated individual to join our team as a Medical Store Customer Service Representative. This role is essential in providing exceptional service to both walk-in and phone-in customers. Key responsibilities include:
- Welcoming customers with professionalism and enthusiasm
- Promptly answering incoming calls
- Possessing comprehensive knowledge of products, including their placement, availability, pricing, and usage
- Effectively assessing customer needs for products or services
- Educating clients on medical products and services
- Fitting and selling medical products to customers
- Processing customer orders accurately in our system
- Maintaining a clean, organized, and presentable showroom
- Performing additional tasks as required
The pay range for this position is $21.00/hr - $24.00/hr, depending on experience.
Qualifications:- High school diploma or equivalent
- Outstanding customer service skills
- Excellent verbal communication abilities, particularly over the phone
- Capability to engage with a diverse clientele
- Ability to lift and carry objects weighing up to 100 lbs occasionally
- Willingness to sit, stand, and walk for extended periods
- Proficiency in data entry and familiarity with relevant software applications
Norco offers a competitive benefits package, which includes:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA) for Medical and Dependent Care
- Life Insurance at no cost to employees
- Options for Supplemental Accident, Disease, and Life Insurance
- Tuition Reimbursement for employees
- 401(k) plan with employer matching
- Wellness Program
- Employee discounts on products
Norco, Inc is an Equal Opportunity/Affirmative Action Employer.
We are committed to providing equal employment opportunities and prohibit discrimination and harassment of any kind.
Norco, Inc is a drug-free workplace.
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