Bilingual Customer Support Specialist
1 week ago
Elevate Your Career with a Premier Healthcare Union – Remote Bilingual Customer Service Role with Exceptional Benefits
Become part of a distinguished healthcare union where your contributions truly matter. This is a remarkable opportunity to engage with an organization dedicated to advocating for the rights and welfare of healthcare professionals. You will not only partake in impactful work but also receive outstanding benefits, competitive compensation, and the opportunity for professional growth in a nurturing environment. If you are prepared to advance your customer service career while utilizing your bilingual capabilities, this is the ideal position for you.
Key Responsibilities:
· Communicate fluently in both English and either Korean, Russian, Cantonese, or Mandarin, managing inbound calls from union members. Anticipate handling approximately 40 calls daily.
· Ensure that each member feels appreciated and supported, as your primary focus is on assisting others.
· You may be required to translate written documents or provide spoken interpretation during meetings or official proceedings.
Qualifications:
· Proven success in fast-paced settings, preferably in call centers, human services, or social justice organizations. Experience in restaurants, retail, tech support, or hospitality is also valuable.
· Consistent employment history with minimal gaps and a track record of excellent attendance.
- Strong critical thinking skills, enabling you to assess and interpret customer information effectively.
- Demonstrated ability to quickly learn and proficiently utilize new technology systems.
- Relevant experience may include roles such as Receptionist, Data Collector, Billing Specialist, Insurance Claim Processor, or Sales.
Important Job Details:
· This is a Direct Hire opportunity – you will be a permanent employee from the start.
· Work Schedule: Standard business hours, Monday through Friday.
· This position offers a comprehensive benefits package that includes:
o Generous Paid Time Off, including vacation days, sick leave, and personal holidays.
o Paid holidays and additional time off during the holiday season.
o Monthly reimbursement for fitness memberships or personal fitness equipment.
o Reimbursement for home internet expenses.
o Financial support for work-from-home equipment.
o Fully employer-paid family health, dental, vision, and pharmacy benefits.
o Employer-funded pension plan after three years of service.
o A generous leave package, including parental leave after one year of employment.
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