Bilingual Customer Support Specialist
1 week ago
Elevate Your Career with a Premier Healthcare Union – Remote Bilingual Customer Support Role with Exceptional Benefits
Become a vital part of a distinguished healthcare union where your contributions truly matter. This is a remarkable opportunity to engage with an organization dedicated to advocating for the rights and welfare of healthcare professionals. You will not only partake in significant work but also enjoy outstanding benefits, competitive compensation, and the opportunity for professional growth in a nurturing environment. If you are prepared to advance your customer service career while utilizing your bilingual abilities, this position is tailored for you.
Key Responsibilities:
· You will engage in daily communications fluently in both English and either Korean, Russian, Cantonese, or Mandarin, responding to incoming calls from union members. Anticipate managing approximately 40 calls each day.
· Your mission? To ensure that every member feels appreciated and supported – your focus is on assisting others.
· You may be required to translate written documents or provide spoken interpretation during meetings or representation activities.
Qualifications:
· Proven success in fast-paced settings, preferably in call centers, human services, or social justice organizations. Experience in restaurants, retail, tech support, or hospitality is also valuable for this role.
· A consistent work history with minimal employment gaps and a strong record of attendance.
- Exceptional critical thinking skills – adept at evaluating and interpreting customer information objectively and logically.
- A demonstrated ability to quickly learn new technology systems and utilize them effectively.
- Relevant experience may include roles such as Receptionist, Data Collector, Billing Specialist, Insurance Claims Processor, or Sales.
Important Job Details:
· Compensation: $25.65 per hour.
· This is a Direct Hire opportunity – you will be a permanent employee from the start.
· Work Schedule: Standard hours from 8:00 AM to 5:00 PM, Monday through Friday – No weekends.
· Training: Initial on-site training provided, followed by a fully remote work arrangement.
· A comprehensive benefits package includes:
o Generous Paid Time Off, including vacation, sick days, and personal holidays.
o Paid holidays and additional time off during the holiday season.
o Reimbursement for fitness memberships and personal fitness equipment.
o Monthly reimbursement for home Wi-Fi expenses.
o Financial support for work-from-home equipment.
o Fully employer-paid health, dental, vision, and pharmacy benefits.
o A defined-benefit pension plan after three years of service.
o An optional 401(k) plan with employer matching.
#INDHP
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