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Bilingual Customer Support Specialist
2 months ago
Become an integral part of a prominent healthcare union where your contributions significantly impact the lives of healthcare professionals. This is a remarkable opportunity to engage with an organization dedicated to advocating for the rights and welfare of its members. You will not only be involved in meaningful work but also enjoy outstanding benefits, competitive compensation, and opportunities for professional growth in a nurturing environment. If you are prepared to advance your customer service career while utilizing your bilingual abilities, this is the ideal position for you.
Key Responsibilities:
• Engage with healthcare union members by providing assistance in both English and either Korean, Russian, Cantonese, or Mandarin, managing approximately 40 inbound calls daily.
• Your mission is to ensure that each member feels appreciated and supported - your focus is on service excellence.
• You may be required to translate written documents or provide spoken interpretation during meetings or other official gatherings.
Qualifications:
• Experience in dynamic environments, preferably in call centers, human services, or advocacy organizations. Experience in restaurants, retail, tech support, or hospitality is also valuable.
• A consistent work history with minimal employment gaps and a strong record of attendance.
- Strong critical thinking skills, with the ability to assess and interpret customer information objectively.
- Demonstrated capability to quickly learn and effectively utilize new technology systems.
- Relevant experience may include roles such as Receptionist, Data Collector, Billing Specialist, Insurance Claims Processor, or Sales Associate.
• Compensation: $25.65 per hour.
• This is a Direct Hire opportunity - you will be a permanent employee from the start.
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (No weekends).
• This position offers a comprehensive benefits package that includes:
o Generous Paid Time Off: 14 vacation days, 15 sick days, and 3 personal holidays annually.
o Paid holidays and time off from December 24th to January 1st (excluding weekends).
o Up to $25 monthly for fitness membership reimbursement or $300 for personal fitness equipment.
o Up to $100 monthly for Wi-Fi reimbursement.
o Up to $500 for work-from-home equipment reimbursement.
o Fully employer-paid family health, dental, vision, and pharmacy benefits, including for domestic partners.
o Fully employer-paid defined-benefit pension after three years of service.
o Generous leave package, including up to 24 weeks of parental leave after one year of employment.
