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IT Equipment Specialist

2 months ago

Seattle, Washington, United States Wheeler Staffing Partners Full time

Job Summary

We are seeking a skilled and dedicated Laptop Repair Specialist to join our team at Wheeler Staffing Partners. This role requires hands-on experience with specific laptop models and a strong understanding of both hardware and software troubleshooting.

Key Responsibilities

  • Diagnose and repair hardware and software issues on laptops, specifically Dell 3120, MK12 HP Pro x360 Fortis, and Dell Latitude 3190 models.
  • Perform routine maintenance, including upgrades and component replacements such as screens, keyboards, and motherboards.
  • Install, configure, and troubleshoot operating systems and software applications.
  • Provide technical support and assistance to end-users.
  • Maintain detailed records of repairs and services performed.
  • Ensure all work adheres to company policies and industry standards.
  • Collaborate with other IT staff to resolve complex technical issues.
  • Deliver excellent customer service and maintain a professional demeanor at all times.

Qualifications

  • CompTIA A+ Certification is required.
  • Proven experience with the specified laptop models.
  • Strong understanding of laptop hardware components and their functions.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • Ability to work independently and manage time effectively.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to lift and move laptops and related equipment as necessary.

Work Environment

  • This is an onsite position.
  • The work involves physical tasks such as lifting and moving equipment.
  • The environment is dynamic and collaborative, requiring adaptability and professionalism.