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Client Relationship Manager, Patient Affordability
2 months ago
Location Preference: Candidates residing in the Raleigh/Durham/Chapel Hill NC area are preferred.
Role Overview: The Account Manager (AM) serves as the primary business relationship manager for designated clients. This role encompasses comprehensive management of contracts, programs, finances, and account operations following the sales process. AMs are tasked with addressing client inquiries and orchestrating internal resources to ensure timely and effective responses. Ideal candidates are proactive, articulate, and detail-oriented, capable of managing multiple programs across various clients while prioritizing requests efficiently.
Key Responsibilities:
- Oversee active programs, including resource estimation, management, scheduling, and specification development.
- Monitor billing, budgeting, and revenue for assigned accounts.
- Act as the main point of contact for clients throughout all program phases.
- Address issues and track processes related to client needs on a daily basis.
- Provide technical support, including hardware and software assistance, and escalate issues to internal teams as necessary.
- Contribute to documentation efforts aimed at continuous process enhancement.
- Gather and analyze program behavior data, communicating insights effectively to clients.
- Identify and pursue new business opportunities with clients, collaborating with the sales team on special projects, including audits and quarterly business reviews.
- Offer strategic recommendations for program development in alignment with the Statement of Work, in partnership with the Director or Associate Director of Client Services.
- Conduct regular meetings (via phone, web, or in-person) to update clients on program progress, deliver presentations, and explore opportunities for program improvements.
- Foster and maintain strong relationships with all internal teams, taking a leadership role among project stakeholders.
Qualifications:
- Associate or Bachelor's Degree, or equivalent professional experience.
- Proficient in Microsoft Office Suite.
- Basic understanding of budgeting and accounting principles.
- Exceptional verbal and written communication skills.
- Detail-oriented with strong organizational abilities.
- Excellent customer service and interpersonal skills.
- A minimum of five years of experience in one or more of the following areas:
Pharmacy (Technician, Pharmacist, or Management Staff), Healthcare Leadership, Pharmaceutical Manufacturing, Pharmaceutical Patient Services, Prepaid Industry, Financial Services.
Work Environment: This position is fully remote, with an expected travel requirement of 30% nationwide.