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Client Relationship Manager, Patient Affordability

2 months ago

Columbia, South Carolina, United States Paysign, Inc. Full time

Location Preference: Candidates residing in the Raleigh/Durham/Chapel Hill NC area are preferred.

Role Overview: The Account Manager (AM) serves as the primary point of contact for assigned clients, overseeing all facets of contract execution, program implementation, financial oversight, and ongoing account management post-sale. The AM is tasked with responding to client inquiries and orchestrating internal resources to meet their needs. Ideal candidates will be self-motivated, articulate, and detail-oriented, capable of managing multiple programs across various clients while prioritizing incoming requests effectively.

Key Responsibilities:

  • Oversee active programs, including estimating resource requirements, managing schedules, and developing specifications.
  • Monitor billing, budget, and revenue for assigned accounts.
  • Act as the main liaison with clients throughout all phases of the program.
  • Address issues and track processes related to client requests on a daily basis.
  • Provide technical support, including hardware and software assistance, and escalate issues to internal teams as necessary.
  • Assist in documentation efforts aimed at continuous process enhancement.
  • Gather and analyze data regarding program performance and communicate findings to clients.
  • Identify potential business opportunities with clients and collaborate with the sales team. Manage client-specific projects, including audits and quarterly business reviews.
  • Offer strategic recommendations for program development and roadmap solutions in line with the Statement of Work, in partnership with the Director or Associate Director of Client Services.
  • Conduct regular meetings (via phone, web, or in-person) to update clients on program progress, deliver presentations, and discuss opportunities for program improvement.
  • Foster and maintain strong relationships with all internal departments, taking a leadership role with project stakeholders.

Qualifications:

  • Associate or Bachelor's Degree, or equivalent professional experience.
  • Proficient in Microsoft Office Suite.
  • Basic understanding of budgeting and accounting principles.
  • Exceptional verbal and written communication skills.
  • Detail-oriented with strong organizational abilities.
  • Excellent customer service and interpersonal skills.
  • A minimum of five years of experience in one or more of the following areas:

Pharmacy (Technician, Pharmacist, or Management), Healthcare Leadership, Pharmaceutical Manufacturing, Patient Services in Pharmaceuticals, Prepaid Industry, Financial Services.

Work Environment: This position is fully remote, with expected travel of 30% nationwide.