Mortgage Operations Coordinator
7 days ago
This position is responsible for handling all duties related to the servicing of loans. The successful candidate will work closely with the Post Closing and Closing departments to ensure loans are posted and serviced accurately and completely, then with our subservicer for the life of the loan.
Key Responsibilities- Review newly boarded loans for accuracy in the transfer from Encompass to subservicer system of record.
- Book all residential lending loans onto banking system, using correct GLs and descriptions.
- Serve as a conduit between the post-closing and our subservicer.
- Communicate with post-closing to obtain necessary documentation in a timely fashion to board loans to subservicer effectively.
- Balance GL accounts and post non-accrual payment details. Work with Special Assets and Credit team to manage Phoenix records in line with subservicer.
- Wire funds accurately and timely to subservicer for escrow, payments, etc.
- Serve as the liaison between operations and subservicer for urgent and special requests. Keep in close contact with subservicer liaison, establishing ability to request urgent attention for escalated issues.
- Scan and store all trailing origination documents and closing packages as necessary.
- Perform general office duties such as writing letters, copying, faxing, filing, receiving visitors, conference room set up, and helping field phone calls for the department.
- High school diploma or equivalent required; bachelor's degree in finance, business administration, or a related field preferred.
- 1+ year of experience in mortgage operations or banking operations preferred, with customer service experience highly desired.
- Proficiency in mortgage and banking software systems; Phoenix, Encompass, and MSP is preferred.
- Detail-oriented, highly organized, and capable of prioritizing tasks effectively.
- Strong communication skills, both oral and written, with the ability to work effectively in a team environment.
- Ability to embrace change and act as a change champion for others.
- Proactive in identifying opportunities for process improvement and driving positive changes.
The successful candidate will work in an office environment with occasional remote work options. The ability to work in a fast-paced, customer-facing environment and handle high volumes of requests in verbal and written forms is essential.
Physical RequirementsProlonged periods of sitting at a desk and working on a computer are required. The ability to lift up to 15 pounds at times is also necessary.
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