Operational Support Coordinator
1 week ago
OPERATIONS SUPPORT DESK
LOCATION: Remote | DEPARTMENT: Technology Operations | EMPLOYMENT TYPE: Full-Time
Rsmtg is a rapidly expanding fintech company dedicated to enhancing the creation of unique alternative asset classes. This innovative firm has transformed the mortgage-backed securities (MBS) landscape by integrating a digital platform that utilizes artificial intelligence and machine learning to streamline processes and eliminate redundant approval steps.
To further this mission, Rsmtg is looking for an Operations Support Desk Specialist to become a vital member of the Enterprise Operations team. This position is crucial for driving the organization's growth and will focus on implementing operational processes, procedures, and system efficiencies across Rsmtg's platform and its partners. We seek a proactive individual who takes initiative and is eager to discover new opportunities.
Key Responsibilities:
- Provide operational assistance to diagnose, repair, resolve, and document end-user operational challenges across Rsmtg and partner vendor platforms.
- Collaborate with the Enterprise IT support team to troubleshoot and resolve user issues both internally and with external partners.
- Assist with user identity and access management, including new user setups and password resets.
- Engage in the employee onboarding and offboarding processes.
- Take ownership of issues from initiation to resolution for all relevant requests and incidents.
- Coordinate with Rsmtg's external platform vendors to address basic first-level issues.
- Undertake additional projects or miscellaneous tasks as assigned.
Qualifications:
- Bachelor's Degree in Marketing, Communication, or a related field.
- Experience with virtualized systems is advantageous.
- Willingness to learn new platform systems to troubleshoot operational issues effectively.
- Exceptional troubleshooting and analytical skills.
- Basic understanding of technology systems.
- Strong customer service orientation.
At Rsmtg, we value talent and ambition over mere credentials. We believe that ideas and execution matter more than titles, and every team member is considered an owner. We work alongside highly motivated and intelligent individuals who embody our philosophy: Rsmtg professionals are doers.
We are in search of individuals who are inspired by our mission, rather than those who simply meet the basic qualifications.
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