Operational Support Coordinator

2 weeks ago


Chicago, Illinois, United States Rsmtg Full time

OPERATIONS SUPPORT DESK

LOCATION: Remote | DEPARTMENT: Technology Operations | EMPLOYMENT TYPE: Full-Time

Rsmtg is a rapidly expanding fintech company dedicated to enhancing the creation of unique alternative asset classes. This innovative firm has transformed the mortgage-backed securities (MBS) landscape by integrating a digital platform that utilizes artificial intelligence and machine learning to streamline processes and eliminate redundant approval steps.

To support this mission, Rsmtg is looking for an Operations Support Desk Specialist to be part of the Enterprise Operations team. This role is pivotal in driving the organization's growth and will involve implementing operational processes, procedures, and system efficiencies across Rsmtg's platform and its partners. We seek a proactive individual who takes initiative and is eager to explore new opportunities.

Key Responsibilities:

  • Provide operational assistance to diagnose, repair, and document end-user operational challenges across Rsmtg's and partner vendor platforms.
  • Collaborate with the Enterprise IT support team to address user issues both internally and with external partners.
  • Assist with user identity and access management, including onboarding new users and managing password resets.
  • Participate in the onboarding and offboarding processes for employees.
  • Take ownership of issues from initiation to resolution for all relevant requests and incidents.
  • Coordinate with external platform vendors to resolve basic first-level issues.
  • Engage in additional projects or miscellaneous tasks as assigned.

Qualifications:

  • Bachelor's Degree in Marketing, Communication, or a related field.
  • Experience with virtualized systems is advantageous.
  • Willingness to learn new platform systems to troubleshoot operational issues across the user base.
  • Strong troubleshooting and critical thinking abilities.
  • Basic understanding of technology systems.
  • Excellent customer service skills.

At Rsmtg, we value talent and drive over mere credentials. We believe that ideas and execution are paramount, and every team member is an owner. We collaborate with motivated and intelligent individuals who embody our philosophy: Rsmtg team members are doers.



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