Retail Sales Specialist

2 weeks ago


Pigeon Forge, Tennessee, United States HRC PIGEON FORGE Full time
Job Overview

Company Background

Hard Rock International (HRI) is a globally recognized brand with a presence in 74 countries, featuring 183 cafes, 27 hotels, and 12 casinos. Renowned for its extensive collection of music memorabilia, HRI also offers collectible fashion and music-related merchandise, alongside its performance venues. The company manages a variety of Cafes across continents and oversees hotel and casino properties worldwide.


Position Summary

The Retail Sales Specialist (RSS) plays a crucial role in enhancing the shopping experience for guests. This position requires a unique individual who can blend the roles of a guide, communicator, entertainer, and music enthusiast to create memorable interactions.

  • Welcome guests warmly.
  • Provide accurate and courteous responses to inquiries.
  • Handle phone communications effectively.
  • Process sales transactions proficiently using a point-of-sale system.
  • Manage cash and various payment methods.
  • Ensure accurate cash drawer balances.
  • Guide guests to various areas and facilities.
  • Exhibit extensive product knowledge.
  • Identify guest needs through engaging conversations and inform them about product features and benefits.
  • Utilize suggestive selling techniques to enhance sales.
  • Maintain a clean and organized retail environment.
  • Monitor product stock levels through regular inventory checks.
  • Showcase merchandise according to visual display standards.
  • Perform opening, closing, and maintenance duties including cleaning and organizing.
  • Ensure guest satisfaction and create unforgettable experiences.
  • Engage and entertain guests to foster loyalty.

This job description outlines the essential functions of the position; it is not exhaustive of all tasks that may be assigned.


Qualifications

Experience and Education

  • Minimum age requirement: 19 years.

Skills

  • Ability to remain composed in a fast-paced environment.
  • Strong organizational skills, attention to detail, and a sense of urgency.
  • Positive and friendly demeanor towards guests.

Physical Requirements

  • Capability to move throughout the retail space for extended periods.
  • Ability to sit for prolonged durations.
  • Proficient in repetitive movements of the arms, hands, and wrists.
  • Effective verbal communication and auditory perception.
  • Manual dexterity and hand-eye coordination.
  • Occasional lifting and moving of objects up to 10 pounds.
  • Flexibility to turn or twist body parts as needed.
  • Tolerance for varying environmental conditions.
  • Willingness to travel as required.

Additional Requirements

  • Maintain a professional appearance.
  • Adhere to uniform guidelines.
  • Follow safety and sanitation standards.
  • Participate in recycling initiatives.
  • Embrace the core values and mission of HRC.


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