Retail Sales Specialist
2 weeks ago
Company Background
Hard Rock International (HRI) is a globally recognized brand with a presence in 74 countries, featuring 183 cafes, 27 hotels, and 12 casinos. Renowned for its extensive collection of music memorabilia, HRI also offers collectible fashion and music-related merchandise, alongside its performance venues. The company manages a variety of Cafes across continents and oversees hotel and casino properties worldwide.
Position Summary
The Retail Sales Specialist (RSS) plays a crucial role in enhancing the shopping experience for guests. This position requires a unique individual who can blend the roles of a guide, communicator, entertainer, and music enthusiast to create memorable interactions.
- Welcome guests warmly.
- Provide accurate and courteous responses to inquiries.
- Handle phone communications effectively.
- Process sales transactions proficiently using a point-of-sale system.
- Manage cash and various payment methods.
- Ensure accurate cash drawer balances.
- Guide guests to various areas and facilities.
- Exhibit extensive product knowledge.
- Identify guest needs through engaging conversations and inform them about product features and benefits.
- Utilize suggestive selling techniques to enhance sales.
- Maintain a clean and organized retail environment.
- Monitor product stock levels through regular inventory checks.
- Showcase merchandise according to visual display standards.
- Perform opening, closing, and maintenance duties including cleaning and organizing.
- Ensure guest satisfaction and create unforgettable experiences.
- Engage and entertain guests to foster loyalty.
This job description outlines the essential functions of the position; it is not exhaustive of all tasks that may be assigned.
Qualifications
Experience and Education
- Minimum age requirement: 19 years.
Skills
- Ability to remain composed in a fast-paced environment.
- Strong organizational skills, attention to detail, and a sense of urgency.
- Positive and friendly demeanor towards guests.
Physical Requirements
- Capability to move throughout the retail space for extended periods.
- Ability to sit for prolonged durations.
- Proficient in repetitive movements of the arms, hands, and wrists.
- Effective verbal communication and auditory perception.
- Manual dexterity and hand-eye coordination.
- Occasional lifting and moving of objects up to 10 pounds.
- Flexibility to turn or twist body parts as needed.
- Tolerance for varying environmental conditions.
- Willingness to travel as required.
Additional Requirements
- Maintain a professional appearance.
- Adhere to uniform guidelines.
- Follow safety and sanitation standards.
- Participate in recycling initiatives.
- Embrace the core values and mission of HRC.
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