Customer Service Representative

1 week ago


Grass Lake, Michigan, United States The State Bank Full time
About The State Bank

We believe in the potential of banking for good - to create better lives, better businesses, and better communities.

Our mission is to remain an independent community bank by offering the most flexible and comprehensive financial solutions delivered by our team of top performing professionals who go to work every day with the goal of helping families, businesses, and our communities to find their better state.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service, performing various financial transactions, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service in accordance with The State Bank's service standards through all forms of communication.
  • Perform various financial transactions for customers within established guidelines for quality and accuracy.
  • Cross-sell other products and services whenever possible and refer business to other areas of the Bank.
  • Participate in regular training for industry-specific regulations, guidelines, and procedures.
  • Assist in balancing branch machines where applicable.
  • Provide safe deposit box entry and perform basic account maintenance upon customer request.
Requirements
  • High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
  • A basic understanding of a computer and its applications.
  • Knowledge of Microsoft Word, Excel, and PowerPoint.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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