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Customer Support Representative
2 months ago
OUR PURPOSE
We are committed to harnessing the power of banking to foster improved lives, thriving businesses, and vibrant communities.
OUR OBJECTIVE
Our objective is to sustain our identity as an independent community bank by providing the most adaptable and comprehensive financial solutions, delivered by our dedicated team of professionals who strive daily to assist families, businesses, and our communities in achieving their best potential.
KEY RESPONSIBILITIES
Deliver exceptional customer service consistently, adhering to The State Bank's service standards across all communication channels.
Execute a variety of financial transactions for clients while maintaining quality and accuracy as per established guidelines. Adhere to Teller Cash Controls as outlined in the Cash Handling Procedure.
Promote additional products and services whenever feasible and refer business to other departments within the Bank. Actively engage in the Customer Benefits Program and contribute to the sales culture within the community office, including meeting individual sales targets and supporting branch objectives.
Cross-training: May receive training as an ITM teller to facilitate financial transactions through Connect technology. May also be trained to serve as a vault teller on a rotational basis. Some representatives may be granted supervisory transaction override authority. Responsibilities may include ordering branch supplies and functioning as customer service call staff as needed, assisting customers through various service channels. These call center duties may be performed in a standard branch environment or a designated call center location.
Engage in ongoing training related to industry regulations, guidelines, and procedures.
Assist in balancing branch equipment as necessary: coin machines, ATMs, ITMs, and/or cash dispensers.
Facilitate safe deposit box access and perform basic account maintenance upon customer request.
Demonstrate support for the Bank's mission, vision, and core values through daily activities.
Exhibit strong reasoning and organizational skills.
Maintain the ability to stand or sit for extended periods.
Regularly perform significant physical tasks including lifting, carrying, pushing, pulling, climbing, kneeling, crouching, standing, bending, twisting, and reaching.
Consistently lift and carry up to 55 lbs.
Regularly drive, stand, walk, and utilize hands for handling, feeling, or manipulating objects, tools, or controls.
Utilize knowledge in operating and maintaining various types of equipment.
Adhere to instructions and safety protocols.
Maintain regular and predictable attendance at work.
Engage in regular interactions with colleagues on-site, including face-to-face meetings and spontaneous discussions.
Effectively manage responsibilities under high-stress conditions.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not entail supervisory responsibilities.
QUALIFICATIONS
To succeed in this role, an individual must be capable of performing each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
A high school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience. A basic understanding of computer operations and applications is required.
SKILLS/ABILITIES
Effective time management.
Ability to establish and maintain effective working relationships with customers, colleagues, and vendors.
Clear and concise communication.
Basic proficiency in computer operations and applications.
Familiarity with Microsoft Word, Excel, and PowerPoint.
REGULATION TRAINING REQUIREMENTS
Successful completion of all assigned training.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
