Banking Customer Service Associate

1 week ago

Grass Lake, Michigan, United States The State Bank Full time
Job Overview

The State Bank is looking for a dedicated part-time Float Customer Service Representative/Teller to enhance our customer experience by efficiently handling teller transactions while safeguarding our clients' finances. This role requires flexibility as you will be serving various locations within our South Central region.


Work Schedule

The typical work hours for this position are Monday through Friday, with occasional Saturday shifts as needed.


Why Work with Us?

At The State Bank, we offer a competitive salary along with a comprehensive benefits package that includes:

  • Medical, dental, and vision coverage
  • Flexible spending account (FSA)
  • Employee assistance program
  • 401(k) plan with employer matching
  • Employee Stock Ownership Plan (ESOP)
  • Opportunities for professional development

We value work-life balance and provide paid holidays, paid time off (PTO), and paid volunteer time, allowing our employees to contribute positively to the community.


About The State Bank

With a legacy of 125 years, The State Bank is an independent community bank committed to providing innovative solutions and support to our customers. Our extensive network includes over 20 branches and various banking options to ensure convenience for our clients.


Your Role as a Customer Service Representative/Teller

In this position, you will:

  • Deliver exceptional customer service while processing transactions accurately and efficiently.
  • Enhance customer relationships by promoting and cross-selling banking products and services.
  • Assist customers in various formats, including in-person, online, and via phone.
  • Handle routine banking tasks such as deposits, withdrawals, and account inquiries.

Your proactive approach will help you identify opportunities to assist customers with their financial needs, and you will have the chance to become certified in your role, leading to potential pay increases.


Qualifications

To be considered for this role, candidates should possess:

  • A high school diploma or GED
  • Basic computer skills and familiarity with business equipment
  • The ability to work a flexible schedule, including weekends
  • A willingness to assist at different branch locations as required

Prior experience in banking or cash handling is advantageous. Strong customer service skills, effective communication, and a professional demeanor are essential for success in this role.


We Value Diversity

At The State Bank, we embrace diversity and believe that a variety of perspectives enhances our workplace and community. We encourage individuals from all backgrounds to apply, even if their qualifications do not perfectly match the job description.


Ready to Make a Difference?

If you are passionate about customer service and are looking for a rewarding position in the banking sector, we invite you to submit your application.

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