Lead Eligibility Specialist
1 week ago
Lead Eligibility Specialist
Welcome to DFR LLC, a prominent organization committed to delivering exceptional services across various sectors. We are in search of a Lead Eligibility Specialist to enhance our operations and contribute positively to the community.
Key Responsibilities:
- Guide and mentor a team of Eligibility Specialists
- Conduct visits to DFR offices within the designated Region as required
- Provide support and coaching to all Eligibility Specialist personnel
- Ensure adherence to policies and procedures as outlined by DFR Local Office Management
- Implement and instruct on procedural updates from management
- Prepare and submit daily and weekly reports on activities performed while assisting Eligibility Specialist staff
- Offer ongoing training and direction to Eligibility Specialist team members
- Facilitate training sessions for case reviews
- Assist with coaching related to quality assurance scorecards
- Provide production support as necessary
Qualifications:
- Experience as an Eligibility Specialist is essential
- Highly organized with strong analytical skills
- Able to deliver clear and concise guidance
- Demonstrated leadership abilities
- Exhibit patience when collaborating with others
- Excellent written and verbal communication skills
- Proficient in computer applications, including Word, Excel, and Outlook
- Self-motivated and capable of working independently
- Strong background in customer service
- Preferred qualifications include a Bachelor’s or Associate’s degree in Counseling or Social Services; however, a High School Diploma or GED is mandatory
- A minimum of 2 years of relevant experience is preferred
Location: The primary location for this role will be determined based on candidate selection, with office visits assigned as necessary.
DFR LLC is an equal opportunity employer dedicated to fostering a diverse workforce and maintaining an inclusive culture. We encourage applications from individuals with disabilities, veterans, and military families.
INDDFR
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