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Eligibility Specialist Lead

2 months ago

Shelbyville, Indiana, United States DFR llc Full time
Job Summary

We are seeking an experienced Eligibility Specialist to lead our team of Eligibility Specialists. The successful candidate will have a strong background in eligibility determination and will be responsible for mentoring and guiding our team members.

Key Responsibilities
  • Mentor and guide Eligibility Specialists to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Travel to DFR offices within the region as scheduled or needed to provide support and guidance to Eligibility Specialists.
  • Support and coach Eligibility Specialists to ensure they are following policies and procedures and meeting performance expectations.
  • Ensure that all Eligibility Specialists are aware of and are following the latest policies and procedures.
  • Provide training and support to Eligibility Specialists to help them improve their skills and knowledge.
  • Submit daily and weekly reports on activities conducted while assisting Eligibility Specialists.
  • Provide coaching and feedback to Eligibility Specialists to help them improve their performance.
  • Provide training support for case reviews and QA scorecards.
  • Provide production support as needed.
Requirements
  • Eligibility Specialist experience is required.
  • Highly organized and analytical.
  • Able to provide clear and concise direction.
  • Leadership skills.
  • Patience in working with others.
  • Strong written and verbal skills.
  • Solid computer skills, including Word, Excel, and Outlook.
  • Independent worker who is a self-starter.
  • Strong customer service background.
  • Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
  • 2 years' experience is desired.
Physical Requirements
  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Vision requirements: Ability to see information in print and/or electronically.