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Account Representative
2 months ago
We are seeking a highly motivated and detail-oriented Account Representative to join our team at Collabera. As an Account Representative, you will be responsible for managing high-volume, single-product transactions with a focus on customer satisfaction and building strong business relationships.
Key Responsibilities- Order Management: Receive and process routine supplier and customer orders, inquiries, and concerns regarding shipments of recyclable materials.
- Logistics Coordination: Manage weekly allocations for recyclable commodities, schedule, and monitor movement with logistics and customers to ensure timely pickups and deliveries.
- Supply Chain Management: Work with the supply team to ensure proper mill inventories are maintained.
- Market Adaptation: Adapt to changing market conditions which can result in changes to load schedules.
- Quality and Safety: Manage quality and safety exceptions with a sense of urgency upon notification to minimize cost.
- Account Management: Ensure accurate and timely payments to suppliers and invoices to customers, and maintain documentation in the Cie Trade system.
- Customer Service: Respond to inquiries timely, and review discrepancies and research data, as necessary.
- Account Profile Management: Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities, and any other pertinent account information in Book of Business notes and update as changes occur.
- Performance Metrics: Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.
- Accounting: Strong understanding of accounting principles and practices.
- Account Management: Excellent account management skills with the ability to build strong relationships with suppliers and customers.
- Logistics: Strong knowledge of logistics and supply chain management principles.
