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Strategic Accounts Field Service Representative

2 months ago


Atlanta, Georgia, United States Carlisle SynTec Full time
Job Summary

Carlisle SynTec is seeking a highly skilled Strategic Accounts Field Service Representative to join our Commercial Roofing team. This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. As a remote position, the Strategic Accounts Field Service Representative will create their schedule and work from home when not in the field.

Key Responsibilities
  • Provide Industry-Leading Technical and Customer Service: The Strategic Accounts Field Service Representative will provide technical and customer service for Carlisle SynTec's Commercial Roofing customer base, ensuring quality installations and driving demand for Carlisle commercial roof systems.
  • Manage Job Starts and Interim Inspections: The Strategic Accounts Field Service Representative will schedule and complete final inspections for warranty issuance for Authorized Applicators.
  • Provide On-Site Technical Assistance: The Strategic Accounts Field Service Representative will provide on-site technical assistance at start, during, or after installation of warranted projects.
  • Educate and Promote Proper Installation: The Strategic Accounts Field Service Representative will educate and promote proper installation of Carlisle SynTec products and systems.
  • Conduct Warranty Claim and Product Investigations: The Strategic Accounts Field Service Representative will conduct warranty claim and product investigations when required.
  • Develop Strong Internal and External Working Relationships: The Strategic Accounts Field Service Representative will develop strong internal and external working relationships.
  • Produce Detailed Written Reports: The Strategic Accounts Field Service Representative will produce detailed written reports and letters for internal and external distribution.
Requirements
  • Commercial Roofing or General Construction Experience: Commercial roofing or general construction experience is preferred, but not required. Carlisle SynTec's onboarding process is extensive, including training on all products and procedures.
  • Strong Work Ethic and Self-Motivation: The Strategic Accounts Field Service Representative must have a strong work ethic and be self-motivated to efficiently manage multiple tasks while working independently.
  • Professional and Positive Working Attitude: The Strategic Accounts Field Service Representative must have a professional and positive working attitude with strong interpersonal and customer service management skills.
  • Clear and Confident Verbal and Written Communication Skills: The Strategic Accounts Field Service Representative must have clear and confident verbal and written communication skills.