Manager of Patient Care Operations

2 weeks ago

Charlottesville, Virginia, United States Compass Group Careers Full time
Position Overview

Company: Morrison Healthcare

Salary: Competitive

Compensation Details: Additional benefits available

Pay Grade: 15

About Morrison Healthcare: Morrison Healthcare is a premier national provider of food and nutrition services, dedicated to serving over 600 hospitals and healthcare systems. Our facilities prioritize socially responsible practices and exceptional guest experiences. Our comprehensive wellness and sustainability platform, Mindful Choices, promotes healthful eating and behavioral change in food consumption. Our partnership with the Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts millions of patients and hospital meals each year. Recognized as one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for five consecutive years, we are also honored to be among Training Magazine's Top 125 organizations for six years running. As a division of Compass Group, we employ over 1,200 registered dietitians, 300 executive chefs, and 17,000 dedicated food service professionals.

Role Summary

The Director of Patient Services is responsible for overseeing the operations of Patient Food Services across the healthcare system. This role encompasses management, education, training, and performance enhancement of patient food service staff. In collaboration with the Systems Director of Operations and the Director of Nutrition Systems, this position ensures compliance with all relevant patient-related regulatory agencies across facilities. The director plays a vital role in achieving patient satisfaction and maintaining positive public relations through the effective use of resources.

Key Responsibilities
  • Develop and implement patient service programs in alignment with medical direction and patient demographics.
  • Recruit, lead, mentor, and develop patient services managers and supervisors.
  • Oversee the evaluation and disciplinary actions of patient food services personnel as per departmental guidelines.
  • Monitor the competency, productivity, and documentation accuracy of patient services teams using appropriate tools and resources.
  • Engage with patients in assigned areas to ensure they receive visits from management or professional staff during their stay.
  • Support patient services staff in meeting established patient satisfaction objectives.
  • Facilitate effective communication with team members, patients, and families through meetings, consultations, and committee involvement.
  • Perform additional tasks as assigned.
Preferred Qualifications
  • Bachelor's degree in Nutrition, Hospitality Management, or a related field, or equivalent experience.
  • A minimum of five years of relevant work experience, including at least two years in healthcare and one year in a managerial role.
  • Certification as a Dietary Manager is required if the candidate does not hold a degree in Nutrition or Dietetics; a Registered Dietitian credential is preferred.
  • ServSafe Certification is essential.
  • Familiarity with food and catering trends, emphasizing quality, production, sanitation, cost control, and presentation.
  • Strong supervisory, leadership, management, and coaching abilities.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively across various levels, including management, clients, customers, and staff.
  • Financial, budgeting, accounting, and analytical skills.
  • Proficient in computer applications, including Microsoft Office, email, and internet usage.

Join Morrison Healthcare today

Morrison Healthcare is a proud member of Compass Group USA.

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily, with or without reasonable accommodation. This job posting is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job based on business necessity.

Associates at Morrison Healthcare enjoy a range of excellent benefits, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance and AD&D
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Employee Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

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