Client Success Specialist

2 weeks ago

Little Ferry, New Jersey, United States Zillow Full time
About The Team


Zillow Group's acquisition of ShowingTime marks a significant advancement in our commitment to enhancing the showing process for our clients and the real estate sector at large.


As the industry leader in innovative showing management, feedback, recruitment, and analytics solutions for residential real estate, ShowingTime has been catering to the evolving needs of real estate professionals across the U.S. and Canada for nearly two decades.


Our offerings include a comprehensive online scheduling platform, a 24/7 live appointment service, recruitment tools for brokerages, and detailed analytics.

About The Role

We are in search of a Customer Success Manager to meet the increasing market demand for our solutions. In this position, you will play a crucial role in onboarding and retaining our office and firm accounts.

Your Responsibilities:
  • Oversee training and implementation of services for new clients, ensuring high levels of adoption and engagement.
  • Utilize your product expertise to address complex customer inquiries and deliver exceptional service outcomes.
  • Build and maintain relationships with key decision-makers, establishing yourself as their trusted advisor.
  • Analyze account usage patterns and develop communication strategies to foster high engagement and improve retention.
  • Proactively engage with customers to drive strategic value, promote solution adoption, and recommend best practices to enhance the customer experience.

This position is categorized as Remote. Employees can work from a location of their choice within the U.S., with some exceptions based on role requirements.


In specific states, the standard base pay range for this role is $44.40 hourly. This range is applicable to certain locations and may not reflect other areas.


In addition to a competitive base salary, this role is eligible for equity awards based on various factors including experience and performance.

Who You Are

  • Possess 3+ years of experience in Customer Service, Customer Support, Customer Success, or Account Management, preferably in a SaaS or XaaS environment.
  • Demonstrate the ability to cultivate positive relationships with clients, both over the phone and in person.
  • Exhibit a passion for understanding clients' goals and assisting them in achieving those objectives.
  • Show enthusiasm for technology and a desire to learn and master product knowledge.
  • Be an engaging presenter, both in webinars and face-to-face interactions.
Qualifications

  • A Bachelor's degree or equivalent work or military experience.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Word and Excel.
  • Strong attention to detail and critical thinking abilities.
Get to Know Us

Zillow is transforming the real estate landscape to make homeownership a reality for more individuals.


As the most-visited real estate website in the U.S., Zillow and its affiliates assist individuals in finding and securing their homes through digital solutions and exceptional partnerships.

Millions visit Zillow Group sites monthly to initiate their home search, relying on us to simplify the moving process.

The work we do is pivotal in helping people find homes, and regardless of your role, you will contribute significantly to this mission.


Our commitment to streamlining real estate transactions is backed by a culture of innovation, a dedication to enhancing the employee experience, and a strong focus on Equity and Belonging, along with comprehensive benefits.

These benefits encompass extensive medical, dental, vision, life, and disability coverage, as well as parental leave, family benefits, retirement contributions, and paid time off.

We are also pioneering the future of work experiences, ensuring our employees can perform at their best while maintaining a balanced lifestyle.

We invite you to explore recent accolades and reviews that highlight our workplace culture and commitment to excellence.

Zillow Group is an equal opportunity employer, dedicated to fostering an inclusive and innovative environment for all employees.

We uphold equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

If you require accommodations due to a disability or special need, please reach out to us.

All candidates receiving job offers from Zillow Group will be required to sign a Proprietary Rights Agreement, which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions.

If you wish to review the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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