Client Success Specialist

2 weeks ago

Little Ferry, New Jersey, United States Sensiba LLP Full time

About Sensiba LLP
Sensiba is continuously seeking exceptional talent to enhance our cohesive team. We have an exciting opportunity for a Customer Success Manager to become a vital part of our revenue operations division. If you desire an organization that promotes an inclusive atmosphere, leverages business as a catalyst for positive change, and offers flexible work arrangements along with appealing benefits, this could be the right fit for you.

Recognitions
We are proud to be recognized as a Top 100 Accounting Firm and a Top Workplace in the USA, celebrated for our outstanding employee engagement and commitment to assisting our clients in overcoming challenges, navigating complexities, and establishing a foundation for sustainable growth.

Our Mission
In 2018, we achieved certification as a B Corporation (B Corp), a distinction that highlights companies utilizing the power of business to address social and environmental issues. This certification enables us to better evaluate how our core values resonate with our daily operations and pinpoint areas for enhancement.

Role Overview
Are you an organized, proactive, and effective communicator? This position within our Customer Success team is crucial, where meticulous attention to detail is essential. We are looking for someone adept at managing workloads, identifying proactive process enhancements, and confidently engaging with both customers and leadership.

Key Responsibilities

  • Post-Sales Management:
    Oversee and diligently track the onboarding of new clients, including scheduling and managing project kickoffs.
  • Address client inquiries and facilitate closeout discussions, ensuring a smooth transition to subsequent engagements.
  • Send timely reminders for renewals and draft statements of work, monitoring their progress and following up with clients on any unsigned documents.
  • Conduct end-of-project closeout discussions, gathering feedback, documenting insights, and maintaining follow-up relationships for future engagements.

Customer Engagement and Service:
Respond to customer inquiries or issues, proactively following up on deliverables for our clients. Ensure timely billing and deliverables are received by customers. Solicit and follow up on testimonials, reviews, and referrals. Identify and promote additional services that align with client initiatives.

Project Oversight:
Collaborate closely with administrative and audit personnel to monitor project status throughout its lifecycle. Manage timelines for recurring projects and maintain customer contact for re-engagement.

Data Management and Reporting:
Maintain accurate and up-to-date information for internal management and clients. Provide timely status reports on accounts and projects. Communicate effectively with clients through various channels.

Vendor Relationships:
Foster and maintain strong relationships with peers in our Platform Partner teams, ensuring seamless service for shared clients.

Qualifications

  • A minimum of two years of experience in customer success with a focus on continuous improvement.
  • Experience in Compliance, Risk Assurance, Cybersecurity, or related fields is advantageous.
  • A collaborative team player with strong communication skills, capable of multitasking and adjusting priorities daily.
  • Proven organizational and risk assessment skills in a client-facing environment.
  • Experience in driving initiatives to enhance customer satisfaction.
  • Familiarity with tools such as Box, DocuSign, and Salesforce is a plus.
  • Ability to adapt to a fast-paced work environment, demonstrating solid problem-solving skills.
  • Self-motivated and proficient in common office software tools.
  • A comprehensive understanding of delivering exceptional client service in a recurring revenue business model.

There are numerous reasons to consider a career with Sensiba LLP: generous benefits, competitive compensation, opportunities for professional growth, and most importantly — our people.

Sensiba LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Sensiba LLP complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Seamless Full time

    Position OverviewAs a Client Success Specialist at Seamless, you will play a crucial role in ensuring the retention and growth of our accounts within the small business sector. The primary focus of the Client Success Specialist is to drive expansion and enhance product utilization across the entire portfolio of clients, while guaranteeing customer...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Swooped Full time

    About SwoopedThe Client Success Specialist will be instrumental in enhancing customer satisfaction, optimizing service delivery, and identifying new business growth opportunities by effectively qualifying and nurturing client relationships in our expanding organization. Swooped is a Software as a Service (SaaS) provider thriving in a dynamic market,...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States ResMed Full time

    About ResMedResMed has consistently leveraged cutting-edge technology to enhance the quality of life for individuals. Our innovative SaaS solutions are revolutionizing the healthcare landscape, transforming how care is delivered beyond traditional hospital settings, and providing tools that assist individuals in maintaining their health over time. With one...

  • Client Success Specialist

    1 week ago

    Little Ferry, New Jersey, United States Neogen Full time

    Become a Vital Part of Neogen Genomics as a Client Success SpecialistAt Neogen, we are dedicated to a significant mission that impacts lives, and we invite you to join us. As a Client Success Specialist, you will be instrumental in advocating for the achievements of our expanding client base at Neogen Genomics.Position Overview:As a Client Success Specialist...

  • Junior Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Swooped Full time

    About SwoopedAre you eager to be part of a forward-thinking and energetic team that is transforming the educational landscape? Swooped is in search of a dedicated and enthusiastic Junior Client Success Specialist to help us fulfill our mission of empowering learners and enhancing the educational journey.In this essential position, you will significantly...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Mighty Networks Inc Full time

    Company OverviewMighty Networks Inc is an innovative platform dedicated to empowering creators and entrepreneurs in building and managing their communities. Our mission is to unlock the potential of community-driven experiences by providing essential tools and resources that foster meaningful connections and engagement.The OpportunityWe are looking for a...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Litera Corp. Full time

    Job OverviewA Customer Engagement Manager at Litera Corp. plays a pivotal role in collaborating with our clients to meet their objectives and foster successful results. This position serves as a vital advocate for our clients, demonstrating a keen interest in promoting product adoption, engaging users, and utilizing data for actionable insights. Customer...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Litera Corp. Full time

    Job OverviewA Customer Engagement Manager at Litera Corp. plays a crucial role in collaborating with clients to meet their expectations and achieve successful results. This position serves as a primary advocate for clients, demonstrating a keen interest in promoting product adoption, engaging end users, and utilizing data for valuable insights. Customer...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States SwiftComply Full time

    Application Deadline: N/ADepartment: Customer SuccessEmployment Type: Full TimeLocation: RemoteDescriptionAt SwiftComply, we embrace the individuality of our team members and strive to foster an inclusive environment where everyone feels valued and empowered.We are dedicated to promoting diversity and inclusion within our workplace, recognizing that there is...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Litera Corp. Full time

    Customer Success Manager at Litera Corp.As a vital member of our team, you will be responsible for ensuring that our clients achieve their desired outcomes while utilizing our products. Your role will involve:Collaborating with clients to establish and execute success strategies that align with their goals.Serving as a trusted advisor and advocate for...

  • Client Success Specialist, Casualty

    2 weeks ago

    Little Ferry, New Jersey, United States CCC Intelligent Solutions Full time

    Company Overview:CCC Intelligent Solutions is a premier technology firm dedicated to enhancing the insurance claims experience for millions. Our award-winning SaaS platform connects over 35,000 businesses, including insurance providers, repair shops, automakers, parts suppliers, and lenders, to streamline operations from initiation to completion.Our...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Cornerstone OnDemand Full time

    Position OverviewWe are seeking a dedicated Customer Success Manager to join our team in a remote capacity. The primary focus of this role is to enhance client engagement and ensure the successful realization of value from our solutions.Key ResponsibilitiesThe Customer Success Manager will:Engage directly with clients to facilitate value realization and...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Sensiba LLP Full time

    Join Sensiba LLP as a Customer Success ManagerSensiba is continuously seeking exceptional talent to enhance our collaborative team. We are thrilled to present an opportunity for a Customer Success Manager to become a vital part of our revenue operations team. If you desire to work in an organization that promotes an inclusive atmosphere, leverages business...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Overview: Customer Success SolutionsWhy Explore This Career Opportunity:Attractive salary package up to $80,000Prospects for professional growth and advancement within the companyComprehensive benefits including health coverage and retirement plan optionsOpportunity to collaborate with major enterprise clients and create a meaningful...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full time

    Are you prepared to be part of a forward-thinking and energetic organization that is transforming the educational landscape? Varsity Tutors, a Nerdy Company, is currently in search of a dedicated and enthusiastic Customer Success Manager to champion our goal of empowering learners and enhancing the educational journey. In the role of Customer Success...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Sector: Revenue Operations SoftwareWhy Explore This Career OpportunityCompetitive salary reaching up to $146,000Flexible remote work arrangement available throughout the United StatesComprehensive benefits package including health, dental, vision, and life insurancePre-IPO equity optionsWellness and professional growth stipendsEmphasis on a positive...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry: Technology Solutions ProviderWhy Explore This Career OpportunityAttractive compensation package with potential for upselling and cross-selling a variety of technology solutionsOpportunities for professional growth and advancement within the companyEmphasis on client success and fostering strong relationships with customersCollaboration across...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Workiva Full time

    OverviewAt Workiva, our Customer Success Managers (CSMs) play a vital role in our customer-centric operations. The CSM acts as the main liaison for clients, overseeing the complete customer journey by concentrating on business results and pinpointing growth opportunities within their assigned accounts after the sale. Your primary objective as a CSM will be...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Sector: Language Translation TechnologyWhy Explore This Career OpportunityAttractive compensationPathway for professional development and advancement within the companyComprehensive benefits packageRemote work options available across North AmericaFocus on work-life harmonySupportive and interactive workplace cultureKey ResponsibilitiesDevelop and...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Sector: Medical Imaging and Healthcare TechnologyWhy Explore This Career Opportunity:This role offers the chance to contribute to groundbreaking AI software for medical image analysis.A well-capitalized and international organization with operations across APAC, EU, and US.Flexible work arrangements and remote working options available.Enjoy the...