Client Success Specialist

2 weeks ago

Little Ferry, New Jersey, United States SwiftComply Full time
Application Deadline: N/A

Department:
Customer Success

Employment Type:
Full Time

Location:
Remote

Description

At SwiftComply, we embrace the individuality of our team members and strive to foster an inclusive environment where everyone feels valued and empowered.

We are dedicated to promoting diversity and inclusion within our workplace, recognizing that there is always room for improvement.

About The Role

As a vital member of our Customer Success team, you will engage with our clients to facilitate the effective use of our software following the implementation phase.


Your Responsibilities:
  • Assess client requirements and implement tailored change management strategies to ensure a smooth and personalized onboarding experience, maximizing product usage.
  • Oversee ongoing product training through various channels, including online resources, webinars, and in-app guidance.
  • Enhance community engagement by connecting users through webinars, user groups, online forums, and other platforms.
  • Refine and document internal processes for customer success to ensure scalability.
  • Provide constructive feedback to other departments to enhance the overall customer experience.

Contribute to Company Success:

Embrace the entrepreneurial spirit by taking initiative and assisting with tasks beyond your defined role.


In the Words of Our Team:
Onboarding:

Act as a key support to our Implementation Managers, facilitating the onboarding of new clients and ensuring a seamless transition.

Client Advocate:

We value customer interactions, and you will have the chance to build relationships by participating in meetings and understanding client needs.

Collaborative Partner:

Work closely with both the support and invoicing teams, managing support inquiries and assisting with upsells and renewals.

Evaluate Success:

Conduct annual account assessments to gauge client satisfaction and identify areas for enhancement.


Who You Are:

We seek a dedicated team member with a passion for success, a willingness to learn, and a flexible mindset. Review our values to ensure alignment, as we are looking for someone eager to grow with us.

This role requires strong project management skills to assist clients in maximizing their use of our software.

Qualifications:
  • Minimum of 2 years of relevant experience in a client-facing role.
  • Proven ability to work independently and collaboratively to achieve client project goals and enhance satisfaction.
  • Excellent interpersonal skills to build trust and relationships with clients and internal teams.
  • Capacity to develop comprehensive product knowledge and patiently train others to ensure clients realize product value.
  • Project management skills to optimize internal workflows as the business scales.

Preferred Qualifications:
  • Experience in customer success, training, or account management within a B2B or B2G SaaS environment.
  • Experience with companies that have scaled from $5-10M to $25M+ in annual revenue.
  • Familiarity with the water/wastewater industry.

If you are enthusiastic about making a positive impact at SwiftComply but feel you do not meet every requirement, we encourage you to reach out.


Benefits:
  • Healthcare - Comprehensive medical, dental, and vision insurance with HSA options.
  • Life Insurance - Complimentary life insurance coverage.
  • 401(k) - Pre-tax/Roth options with a company contribution of 3% of your compensation.
  • Remote Work - Flexibility to work from home with a $1000 stipend for home office setup.
  • Time Off - Paid time off, holidays, and additional days off for each year of service.
  • Parental Leave - Paid leave to support new family additions.

Compensation:
$55-75k/year

Note:
Offer contingent upon successful background check. Visa sponsorship is not available; candidates must be authorized to work in the US.

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