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Client Success Specialist

2 months ago

Little Ferry, New Jersey, United States Litera Corp. Full time
Customer Success Manager at Litera Corp.

As a vital member of our team, you will be responsible for ensuring that our clients achieve their desired outcomes while utilizing our products. Your role will involve:

  • Collaborating with clients to establish and execute success strategies that align with their goals.
  • Serving as a trusted advisor and advocate for clients, facilitating product adoption and usage.
  • Working cross-functionally within the organization to drive initiatives that promote customer satisfaction.
  • Delivering an outstanding customer journey from initial onboarding through to contract renewal.
A Day in Your Role

In this position, you will:

  • Engage with clients to create tailored success plans that address their unique needs.
  • Analyze performance metrics, tackle challenges, and uncover growth opportunities.
  • Lead onboarding sessions and present business reviews to clients.
  • Collaborate with internal teams to ensure the success of our products in the market.
Who You Are

The ideal candidate will possess:

  • A strong passion for customer success and a commitment to excellence.
  • Adaptability, quick thinking, and a natural curiosity.
  • Exceptional communication skills coupled with a knack for problem-solving.
  • Proven experience in a customer-facing position.
Your Responsibilities

In this role, you will:

  • Oversee the retention and overall health of assigned accounts.
  • Ensure clients realize the expected return on investment from our products.
  • Foster relationships with both users and decision-makers to enhance customer success.
  • Initiate and manage the renewal process seamlessly.
Essential Skills

To excel in this position, you should have:

  • A deep commitment to customer satisfaction.
  • Knowledge of our products and the industry.
  • Strong analytical skills and the ability to influence at all levels.
  • Excellent organizational skills and a collaborative mindset.
  • Effective presentation skills and a solution-oriented approach.
Compensation and Benefits

The salary range for this position is between $65,000 and $79,500, depending on experience. We offer a comprehensive benefits package, including incentive programs and a 401k contribution.

Litera Corp. is an equal opportunity employer dedicated to fostering an inclusive environment for all employees.