Software Application Specialist

1 week ago


Worcester, Massachusetts, United States Atlantic Group Full time

The role of the Software Application Specialist focuses on the upkeep and resolution of software applications utilized by clients. This position demands a proactive approach to business application challenges, ensuring effective escalation and resolution while identifying the underlying causes of issues. The ideal candidate will possess a cooperative mindset, excel in a collaborative environment, and demonstrate the ability to work autonomously to address challenges.

Key Responsibilities:

  • Identify and rectify application issues, collaborating with the software provider as required.
  • Serve as a subject matter expert to assist end-users with business application challenges.
  • Oversee the deployment and upkeep of business applications, ensuring comprehensive documentation and configuration.
  • Facilitate software deployments, updates, and continuous support for users.
  • Conduct application evaluations in a testing environment with users when necessary.
  • Provide on-call assistance as instructed by management.
  • Maintain and revise technical documentation and user procedures.
  • Test and verify solutions to ensure that related issues are thoroughly addressed.
  • Perform routine maintenance, including the application of updates, patches, and hotfixes.
  • Carry out additional responsibilities as assigned by management.

Required Qualifications:

  • At least 2 years of experience in application support, particularly with ERP systems such as accounting, inventory, and pricing, ideally within the retail sector. A total of 5 years of IT experience is preferred.
  • Bachelor's degree in Information Technology, Computer Science, Mathematics, or a related field.
  • Ability to develop and maintain standard operating procedures and document support workflows.
  • Familiarity with the PDI Enterprise application suite is advantageous.
  • Capable of prioritizing multiple tasks in a dynamic, high-volume setting.
  • Experience with PowerShell scripting and general programming is beneficial.
  • Proficient in crafting and modifying SQL queries and monitoring Windows desktop and server environments.
  • Strong organizational abilities, meticulous attention to detail, and a customer-focused approach.
  • Excellent verbal and written communication skills.
  • Able to work independently, collaboratively, and under supervision.
  • Adaptable and eager to acquire new skills as necessary.


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