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Patient Registration Specialist

2 months ago

Worcester, Massachusetts, United States CareWell Urgent Care Full time
Job Overview

CareWell Urgent Care is in search of a reliable full-time Patient Registration Specialist for our urgent care facility. This position serves as the initial point of contact for patients, and it is essential to create a professional and welcoming atmosphere. The ideal candidate will possess a friendly demeanor, exceptional communication skills, and the ability to thrive in a dynamic environment.

Operational Hours: Our centers operate seven days a week from 8 AM to 8 PM. Full-time schedules consist of three-hour shifts, including every other weekend.

Key Responsibilities:

The Patient Registration Specialist will:

  • Welcome patients warmly and assist them as needed.
  • Collect and verify demographic and insurance details from patients.
  • Utilize the computer system to generate fee slips and ensure accuracy.
  • Provide necessary forms for patients to complete and secure signatures.
  • Keep patients informed about their account status.
  • Notify clinical staff when patients are ready for consultation.
  • Process payments, including insurance co-pays.
  • Coordinate patient records with other clinic locations as required.
  • Maintain logs of daily activities, including patient counts and financial transactions.
  • Ensure an organized and efficient work environment.
Qualifications:

Applicants should possess:

  • A high school diploma or equivalent.
  • 1-3 years of experience in customer service, preferably in a medical or retail setting.
  • Proficiency in Microsoft Office applications.
  • Familiarity with medical software is a plus.
Skills:

The ideal candidate will demonstrate:

  • Strong interpersonal and communication abilities.
  • Attention to detail and organizational skills.
  • Ability to maintain confidentiality.
  • Calmness under pressure and effective patient engagement skills.
Work Environment:

This role is situated in a medical office setting, with potential exposure to various clinical conditions.

Benefits:

CareWell offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, a 401K plan with matching contributions, and paid time off. Employees are entitled to free urgent care visits each year, which can be shared with immediate family members.

CareWell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.