Customer Service Representative

2 weeks ago


Pittston, Pennsylvania, United States Geisinger Health System Full time

Job Title:
Customer Service Representative - Flexible Schedule

Location:
Pittston, Pennsylvania

Job Category:
Hospitality Services

Schedule:
Per Diem

Work Type:
Part time

Department:
JM-Guest Services Regional Operations Division

Job Summary:
The Customer Service Representative is responsible for delivering exceptional service to all visitors entering the facility. This role is pivotal in creating a welcoming atmosphere for patients and guests, serving as a reliable source of information about the campus and surrounding area. The representative will also perform essential screening procedures for all individuals entering the premises.

Key Responsibilities:
1. Greet patients, visitors, vendors, and guests warmly, ensuring a positive first and last impression.
2. Adhere to screening and visitation policies for all individuals.
3. Assist patients and visitors with safe entry and exit from vehicles.
4. Facilitate the use of Valet Parking and Shuttle services for patients.
5. Escort or transport patients in wheelchairs to designated areas.
6. Coordinate with patient transport services as necessary.
7. Assess the need for patient transfer assistance and call for help when required.
8. Provide directions, information, and assistance to all individuals on campus.
9. Maintain wheelchair availability and check equipment for defects.
10. Interact courteously and professionally with all visitors and patients.
11. Ensure hospital entrances and lobbies are clean and orderly.
12. Collaborate with Environmental Services and Facilities as needed.
13. Identify parking issues and seek assistance from security when necessary.
14. Enforce the no smoking policy across the campus.
15. Report safety concerns and patient issues to management.
16. Document daily interactions and seek opportunities to enhance the patient experience.

Qualifications:
Education: High School Diploma or Equivalent (GED) preferred.
Experience: Minimum of 1 year of related work experience preferred.

Our Purpose & Values:
At Geisinger, we are dedicated to caring for our patients, members, students, and communities. We value kindness, excellence, learning, innovation, and safety in all our endeavors. We are committed to providing a safe environment for everyone and promoting a diverse workforce that strengthens our team. We are proud to be an equal opportunity employer.

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