Administrative Support Specialist

2 weeks ago

Boise Idaho, United States WinCo Foods Full time

About Us:


At WinCo Foods, we pride ourselves on being more than just a grocery retailer; we are a thriving community of over 140 supermarkets across 10 states, supported by more than 22,000 employee owners.

Our mission is to enhance the lives of our customers and employee owners by providing the most affordable prices to nourish their families.

As the second largest Employee-Owned company in the United States, we boast over 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our exceptional benefits, including comprehensive medical plans and educational support, distinguish us in the industry.

In this role, you will play a vital part in positively impacting the communities we serve, embodying our mission daily.


Overview:
Job Summary


As a member of the Administration team, the office services clerk is responsible for a variety of tasks, including: managing shipping, mailing, sorting, and distributing incoming and outgoing mail and packages; assisting departments with mailing and printing initiatives; supporting travel arrangements; and providing assistance to various departments and teams.

Delivering exceptional customer service is fundamental for the Administration team, which provides services throughout our organization.

Typical Duties and Responsibilities:


Offer friendly and engaged service to both internal and external customers via telephone, email, and in-person interactions, focusing on developing and implementing effective solutions.


Receive and process a high volume of incoming, outgoing, and interoffice mail and packages using both manual and automated methods across multiple carriers, including packing, sorting, date-stamping, weighing, and adhering to special requests.

Develop and execute efficient and effective solutions for large or unique mailing projects.

Oversee supplies in copy rooms, mailrooms, and breakrooms.

Assist with company travel arrangements, including scheduling flights, hotels, and rental cars for employees traveling on behalf of the organization.

Create and manage user accounts on various shipping platforms.

Process print orders from all company locations, directing them to the appropriate printing source for completion.

Support special projects for various departments across the organization.

Provide coverage for reception and other departmental team members.

Perform additional duties as assigned or required.

Requirements

Education:
High School Diploma or equivalent

Experience:
Demonstrated effective time management to ensure deadlines are met and tasks are completed.

Ability to prioritize and manage multiple tasks in a dynamic environment.

Exceptional customer service skills and resolution development.

Proven initiative and self-direction.

Proficiency in Word, Excel, and the ability to learn customized and specialized software.

Ability to:


Utilize excellent verbal, written, and interpersonal communication skills to establish and maintain positive relationships with co-workers, team members, vendors, customers, and the public.

Lift, stack, and maneuver packages and boxes weighing up to 50 lbs frequently throughout the day.

Perform tasks requiring manual dexterity for packaging, sorting, and distributing.

Stand for extended periods, walk, reach, push, and pull hand trucks, mail carts, and pallet jacks.

Bend, stoop, twist, and turn frequently.

Visually read and comprehend materials, labels, and instructions.

Conduct all tasks with integrity and maintain confidentiality.


The above statements are intended to describe the general nature of work performed by employees assigned to this position.

All employees must adhere to company policies and applicable laws. The responsibilities, duties, and qualifications required of personnel may vary.

EEO/Inclusivity:


As WinCo Foods continues to expand, our diversity—from our range of perspectives and experiences—is crucial to our strategy and success.

We are dedicated to fostering and celebrating an inclusive environment where all employees are valued and respected, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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