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Claims Support Specialist

2 months ago

Boise Idaho, United States Enterprise Holdings Full time
Job Description

Job Title: Claims Support Specialist

Job Summary:

Enterprise Holdings is seeking a highly skilled Claims Support Specialist to join our team. As a Claims Support Specialist, you will be responsible for providing exceptional customer service to our clients, handling claims from initial notice of loss through resolution, and communicating with clients and groups regarding repair and recovery efforts.

Key Responsibilities:

  • Act as the primary point of contact for Fleet Management customers and groups
  • Initiate customer calls upon new customer set-up to develop customized profiles and communicate procedures
  • Administer first report of loss through communication with fleet driver, fleet contact or group personnel
  • Create and assign new claims, including Full-Insurance, Accident Management, Outside Total Loss, and Glass
  • Assign claim status based on initial negligence of driver and applicable law
  • Refer customers to approved body shops and arrange tows and rentals with continual follow-up through repair process
  • Extend substitute rentals and finalize bill for payment as needed
  • Follow-up with repair shops to confirm arrival of vehicle, repair time calculation, and validation of downtime
  • Identify damaged aftermarket equipment and ensure it is repaired properly and through appropriate vendors
  • Communicate claims status with customers and Groups, including recovery efforts, repair, and rental status
  • Understand lease type, term, book, and market value for customer and group claim-specific discussion
  • Discuss cycle and total loss claims with group personnel and customer
  • Participate and lead prospect calls and customer training upon request
  • Communicate loss history with group personnel as needed
  • Research and communicate billing questions, errors, and concerns as needed
  • Handle after-hour payments for release of vehicles upon request

Requirements:

  • Must live in Boise, ID or the immediate surrounding ID counties
  • Must have a Bachelor's Degree with 2+ years of experience in client communication support, demonstrating success in conducting difficult conversations, and negotiating problem/conflict resolutions OR a H.S. Diploma/GED with 4+ years of experience in customer service in a professional/admin environment, providing client communication support, demonstrating success in conducting difficult conversations, and negotiating problem/conflict resolutions
  • Previous risk management, claims, or insurance industry experience preferred
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Work from Home Requirements:

  • Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
  • High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.