HVAC Support Specialist

6 days ago


Boise Idaho, United States Jobs for Humanity Full time
Job Description

Job Title: HVAC Support Specialist

Job Summary:

We are seeking a skilled and motivated HVAC Support Specialist to join our team at Jobs for Humanity. This is a perfect opportunity for someone looking to transition from an HVAC service technician to a remote customer support role.

Key Responsibilities:

  • Provide verbal and written technical support for product service, installation, repair, and general inquiries for complex multi-family and large-scale commercial projects.
  • Diagnose errors and problems, explain the repair process, and initiate repairs for heat pumps.
  • Interpret and explain warranty information to customers and arrange for the return of malfunctioning items for repair or replacement.
  • Use computerized systems to track requests, troubleshoot problems, assess inventory, document resolutions, and determine warranty eligibility.
  • Ensure customer satisfaction by following up on calls and maintaining detailed service and maintenance records.
  • Travel to customer locations to test and repair company products, ensuring proper working condition.
  • Provide troubleshooting and perform installation of equipment, connecting products to power sources and test meters.
  • Use a variety of small tools and maintain parts inventory.
  • Keep accurate service and maintenance records.

Requirements:

  • EPA Certification: Must have an EPA license to handle refrigerants.
  • HVAC Certification: Required technical experience in the HVAC industry.
  • Field Service Experience: Experience relating to HVAC equipment and heat pumps.
  • Customer Service Experience: 2-4 years in a customer service-related role, preferably in insurance/manufacturing.
  • Communication Skills: Excellent written and verbal communication skills, with attention to detail and accuracy.
  • Computer Proficiency: Strong skills in MS Office Suite and other relevant software.
  • Driver's License: Must possess a valid driver's license.
  • Flexibility: Willingness to work weekends, staggered shifts, and holidays.

Benefits:

  • Comprehensive Benefits: Enjoy medical, dental, and vision coverages.
  • Retirement Savings: Participate in our 401k plan with company match.
  • Annual Increase: Benefit from annual salary increases to reward your continued dedication.
  • Time Off: Enjoy our salaried time off policy and paid holidays.
  • Incentive Plan: Opportunities for performance-based bonuses.
  • Remote Work: Enjoy the flexibility of working from home while being part of a dynamic team.


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