Records Management Specialist

2 weeks ago


Portland, Oregon, United States City of Portland, OR Full time
Salary: $35.57 Hourly

Location: Portland, OR

Job Type: Regular

Bureau: Portland Police Bureau

The Position

This position will remain open until filled. Applications will be reviewed every 2-3 weeks.

About the Role
Job Appointment: Full-time, Regular

Work Schedule: The Records Division operates 24 hours a day, 365 days a year. Shifts include days, afternoons, and nights (includes weekends and holidays). Flexibility to work any shift and on any day of the week is essential. During the initial training period, employees will rotate through each shift. After probation, employees in good standing can bid on open shifts based on seniority.

Work Location: This position requires onsite reporting.

Benefits: Please check our benefits tab for an overview of benefits for this position.

Union Representation: This position is represented by the District Council of Trades Union (DCTU).

Position Summary:
The Police Records Specialist role involves a variety of administrative responsibilities within the Police Records Division. Key duties include processing police reports, data entry into law enforcement databases, releasing towed vehicles, copying reports, and conducting research in accordance with Bureau policy. All tasks must be performed with a 95% accuracy requirement and are often time-sensitive. Confidentiality is paramount in all areas of the Police Bureau.

Expectations for the Role:
The Records Division operates continuously and consists of three shifts: Days, Afternoons, and Nights. After completing training, you will bid on an open shift within the Records Division and may be assigned to different areas of expertise daily. Upon arrival, checking the daily schedule for your assignment is necessary.

If assigned to a customer service area, your day may start with responding to phone and radio calls from the public, PPB officers, and other Bureau members. Each call presents unique challenges requiring research and problem-solving skills.

Records is a dynamic department with frequent changes in workflow. Flexibility and open communication are essential for success. The fast-paced environment ensures that the day progresses quickly.

Qualifications:
The following minimum qualifications are required for this position:
  1. Experience in data entry with a high degree of accuracy and attention to detail.
  2. Experience in providing excellent customer service, including conflict resolution.
  3. Ability to maintain confidentiality and exercise discretion with sensitive information.
  4. Ability to prioritize complex tasks while managing interruptions.
  5. Ability to identify discrepancies in data with high accuracy.
Applicants must also possess:
  • The ability to pass a comprehensive police background investigation.
  • The ability to perform physical tasks, including bending and standing for extended periods.
  • The ability to work any shift, including weekends and holidays.
  • A valid State Driver's License and an acceptable driving record.
Preferred Qualifications:
  • Experience with a Records Management System in a law enforcement setting.
Application Process:
Required materials include a resume and responses to supplemental questions.

Thank you for your interest in this position. We value your time and hope to provide a positive application experience.

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