Account Success Manager

2 weeks ago

Cincinnati, Ohio, United States Peterson Technology Partners Full time
Location:
Cincinnati, OH

Hybrid Schedule: 3 days in office / 2 days at home weekly.

The Hiring Manager prefers this individual to be onsite for initial training and then transition to a hybrid work model (in office Mon/Tue/Thurs; remote Wed/Fri).

Shift: 8:30AM-5:30PM

Job Overview


The Client Success Manager is accountable for the fulfillment of client contract obligations, aids in program development, and plays a key role in the overall success of client initiatives.

This role requires excellent communication abilities (both verbal and written), strong organizational skills, meticulous attention to detail, and the capacity to manage multiple tasks simultaneously.

The ideal candidate should be capable of working autonomously as well as collaboratively, proactively engaging with brands and agencies, understanding client review and submission systems, and demonstrating accountability, creativity, flexibility, and organization while prioritizing urgent tasks.

Key Responsibilities

  • Effectively manage a portfolio of accounts, brands, and programs.
  • Develop a comprehensive understanding of program-specific goals and objectives.
  • Utilize knowledge of company offerings to contribute to sales efforts.
  • Foster productive relationships with internal teams (client success, sales, operations, pricing, creative, IT) and external partners (clients and media/creative agencies).
  • Translate client feedback and objectives into actionable directives for internal teams.
  • Oversee projects from inception to completion, ensuring satisfaction among clients, agencies, and sales teams.
  • Maintain and communicate contract details, deliverables, and client requirements on behalf of both internal and external stakeholders.
  • Act as the primary contact for client-related updates, consistently sharing important information with relevant teams.
  • Produce, manage, and revise company documentation and tracking tools as necessary.
  • Provide insights into campaign performance metrics and effectively communicate results to clients.
  • Possess a working knowledge of client review and submission systems, managing the submission process as needed.
Qualifications

  • Bachelor's Degree in a relevant field.
  • Minimum of 2 years of experience in agency, marketing, or project management roles.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, Salesforce, and project management tools such as Jira and Smartsheets.
  • Ability to analyze campaign performance data to derive meaningful insights that enhance client revenue.
  • Basic understanding of digital marketing best practices and consumer information processing in new media formats.
Preferred Qualifications

  • PMP certification.
  • Experience in a highly regulated sector such as healthcare or pharmaceuticals.
Success Factors

  • Outstanding organizational skills with the ability to manage competing priorities and adapt to changing demands.
  • Consistent ability to produce clear, grammatically correct, and professional business communications.
  • Strong interpersonal skills, capable of establishing and maintaining effective cross-functional relationships and collaborating closely with various teams.
  • High attention to detail and accuracy.
  • Results-oriented mindset with a proven track record of meeting deadlines.
  • A proactive attitude in a dynamic environment that encourages innovation and entrepreneurship.
  • A straightforward and efficient work style driven by curiosity.

  • Client Success Manager

    1 month ago

    Cincinnati, Ohio, United States Intrust IT Full time

    Working at Intrust ITIntrust www.intrust- is an ESOP (Employee Stock Ownership Plan) local to the Cincinnati area for over 30 years. Our mission is securing today and a better tomorrow for our clients, employees and communities. We tackle each day with that in mind to guide how we can best serve the people and businesses that have enabled Intrust to be best...

  • Client Success Manager

    2 weeks ago

    Cincinnati, Ohio, United States Archdiocese of Cincinnati Full time

    Position Overview:In today's world, fostering strong family connections is crucial. The Cana Family Institute is looking for a Client Success Manager to support parishes and Catholic educational institutions within the Archdiocese of Cincinnati, OH, in achieving their objectives to engage, nurture, and empower disciple families. Key Responsibilities:As a...

  • Client Success Strategist

    2 weeks ago

    Cincinnati, Ohio, United States Peterson Technology Partners Full time

    Location: Cincinnati, OHHybrid Schedule: 3 days in office / 2 days at home weekly.The Hiring Manager would like for this person to be onsite for 1-2 weeks for training and work a hybrid schedule thereafter (in office Mon/Tue/Thurs; remote Wed/Fri).Shift: 8:30AM-5:30PMJob OverviewThe Client Success Manager is tasked with overseeing the fulfillment of client...

  • Accounting Assistant Manager

    6 days ago

    Cincinnati, Ohio, United States Apex Systems Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Accounting Assistant Manager to support our financial operations team at Apex Systems. The successful candidate will be responsible for ensuring accurate and timely invoicing, managing client inquiries, and maintaining accurate records.Key ResponsibilitiesSupport the account management team in...

  • Lead Accounting Operations Manager

    2 weeks ago

    Cincinnati, Ohio, United States Fifth Third Full time

    Elevate Your Career in BankingAt Fifth Third Bank, we connect talented individuals with exceptional opportunities. Are you prepared to advance your career in the banking sector?GENERAL FUNCTION:We are seeking an experienced leader responsible for overseeing one or more specialized accounting teams, which may encompass various accounting functions such as...

  • Oncology Sales Account Manager

    2 weeks ago

    Cincinnati, Ohio, United States Gateway Recruiting, INC. Full time

    Job OverviewPOSITION SUMMARY:Join the dynamic Oncology Sales team at Gateway Recruiting, INC. as a skilled field-based Account Manager. This role is pivotal in collaborating with sales leadership to enhance market sales strategies and expand business opportunities for oncology healthcare providers and facilities. The Account Manager will effectively promote...

  • Accounting Internship in Property Management

    1 week ago

    Cincinnati, Ohio, United States PECO Full time

    About Us: Phillips Edison & Company is dedicated to enhancing the shopping experience at grocery-anchored retail centers while positively impacting communities. Our culture thrives on the enthusiasm our team brings to their roles, focusing on innovative solutions that create value for our properties, stakeholders, and the wider community. We prioritize...

  • Advanced Accounting Manager

    2 weeks ago

    Cincinnati, Ohio, United States Jobot Full time

    Job Title: Senior AccountantCompany Overview:Jobot is a leader in supplying materials to global metal manufacturers and diverse sectors. We provide an extensive array of products including metallurgical coke, ferroalloys, and carbon additives, as well as marketing-related equipment and supplies. Join our team for a stable work environment with competitive...

  • Sales Account Manager

    2 weeks ago

    Cincinnati, Ohio, United States 828 Logistics Full time

    Job OverviewAt 828 Logistics, our achievements reflect the dedication of our outstanding team and our unwavering commitment to delivering top-tier service. We prioritize cultivating robust relationships with our clients, comprehending their distinct needs, and providing tailored solutions that surpass their expectations. With a focus on customer...

  • Regional Accounting Manager

    4 days ago

    Cincinnati, Ohio, United States Beacon Orthopaedic Partners MSO LLC Full time

    Job Description**Job Summary:**The Regional Controller will be responsible for overseeing the accounting and finance function and ensuring timely completion of monthly, quarterly, and annual financial and management reporting in accordance with GAAP. This role will be responsible for accounting operations, taxation, purchasing, treasury, internal controls,...

  • Account Manager

    3 days ago

    Cincinnati, Ohio, United States Vector Solutions Full time

    About the RoleVector Solutions is seeking a highly motivated and experienced Account Executive to join our Education vertical team. As an Account Executive, you will be responsible for developing new business and upselling existing accounts to drive revenue growth and expand our presence in the K-12 education space.Key ResponsibilitiesDevelop and execute...

  • Sales Account Manager

    1 week ago

    Cincinnati, Ohio, United States Cumulus Media Inc. Full time

    Position OverviewCUMULUS MEDIA is in search of a skilled and energetic Account Executive who excels in a dynamic and fast-paced environment. We seek a dedicated, ambitious, and competitive individual with a successful history of surpassing sales objectives. Our ideal candidate is a proactive, resourceful, and organized professional who prioritizes customer...

  • Corporate Accounting Manager

    2 weeks ago

    Cincinnati, Ohio, United States Core Specialty Insurance Holdings, Inc. Full time

    The Senior Corporate Accountant will play a vital role within the Corporate Accounting & Finance Team, contributing significantly to the overall consolidated GAAP financial reporting process. This position will focus on the preparation and review of various corporate accounting tasks while also providing support for additional corporate accounting...

  • Sales Account Manager

    1 month ago

    Cincinnati, Ohio, United States Air Products Full time

    Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.Reimagine What's Possible We are seeking an experienced Sales Account Manager for our manufacturing facilities in the Midwest region, supporting the Southern Ohio, Northern Kentucky, and Southern Indiana...

  • Account Manager

    3 weeks ago

    Cincinnati, Ohio, United States GuideStar Eldercare Full time

    We're looking for an Account Manager (Client Care Coordinator) who would enjoy working for a company that makes a difference in the geriatric population's lives in communities across the nation. The primary function of this position is to provide excellent customer service, retention and growth of existing accounts, and sales.. Job Functions &...

  • Account Manager

    2 days ago

    Cincinnati, Ohio, United States Big Sandy Superstore Full time

    About Big Sandy SuperstoreBig Sandy Superstore is a leading home furnishings retailer with a strong presence in the market. Our company values innovation, customer satisfaction, and employee growth.Job SummaryWe are seeking a highly motivated and experienced Account Manager to join our Kitchens.Inspired. Division. As an Account Manager, you will be...

  • Sales Account Manager

    1 week ago

    Cincinnati, Ohio, United States Cumulus Media Inc. Full time

    Position OverviewCUMULUS MEDIA is on the lookout for a skilled and enthusiastic Account Executive who excels in a dynamic and fast-paced environment. We seek a driven, resourceful, and organized individual with a strong focus on customer satisfaction and a history of surpassing sales objectives. Our ideal candidate is a competitive professional with...

  • Accounts Management Associate

    2 weeks ago

    Cincinnati, Ohio, United States Formica Full time

    As a prominent player in the production and distribution of decorative surfacing materials, Formica Corporation is seeking a skilled professional to join our North American team as an Accountant I. Position Overview: This role reports directly to the Senior Financial Manager and encompasses a variety of essential financial responsibilities. Key...

  • Asset Management Accountant

    2 weeks ago

    Cincinnati, Ohio, United States Cincinnati Metropolitan Housing Authority Full time

    POSITION OVERVIEW: The Asset Management Accountant is responsible for accurately documenting newly-acquired tangible and intangible assets, overseeing the maintenance of existing assets, calculating depreciation, and managing the disposal of fixed assets for the organization and its affiliates. This role also entails processing utility invoices and...

  • Senior Manager of Accounting and Sourcing Technology

    2 weeks ago

    Cincinnati, Ohio, United States Kroger Full time

    Job Overview Oversee a technology division dedicated to developing innovative Finance, Accounting, and Sourcing Technology solutions to enhance operational efficiency at Kroger. Ensure that various technological elements are implemented swiftly while adhering to established frameworks. This position will spearhead several initiatives and, in other instances,...