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Client Success Manager

3 months ago

Cincinnati, Ohio, United States Intrust IT Full time

Working at Intrust IT

Intrust www.intrust- is an ESOP (Employee Stock Ownership Plan) local to the Cincinnati area for over 30 years. Our mission is securing today and a better tomorrow for our clients, employees and communities. We tackle each day with that in mind to guide how we can best serve the people and businesses that have enabled Intrust to be best in class for the last three decades.

The transparent management and open financial structure of Intrust eliminates mystery to how Intrust is performing and who is responsible for various functions throughout the organization. Intrust is a place where you can take pride in and where your outstanding performance doesn't go unnoticed.

Career Opportunity - Client Success Manager (Full Time)

At Intrust IT, our Client Success Manager's are accountable for developing and maintaining strong, mutually beneficial strategic relationships. This is accomplished through regular meetings with decision makers, understanding their IT-related business needs and concerns, and providing guidance to keep their IT environment productive, efficient, and protected. We currently have an opportunity for an experienced Client Success Manager to join our growing team

Exceptional candidates have experience forging and maintaining business relationships, and a results-driven approach with day-to-day tasks. This position requires you to be a reliable professional able to achieve balance between customer orientation and business acumen.

Attributes of a Successful Client Success Manager:

  • Previous account management/account executive work experience in the IT industry, preferably with a Managed Service Provider
  • A positive, supportive orientation toward clients, colleagues and vendors
  • A natural embrace of collaboration and change
  • Passion for the quality of your work that demonstrates an ownership mindset
  • Effectively prioritize and manage projects and tasks
  • Turning constructive feedback into opportunities for growth
  • Highly effective communicator

Client Success Manager Responsibilities:

  • Act as primary point of contact for assigned clients in a business commitment and relationship capacity
  • Become an expert in Intrust service offerings and supporting service delivery methods and processes
  • Evaluating and monitoring client satisfaction and relationship health
  • Working with technical service delivery teams to assess client IT environments against industry and Intrust standards
  • Developing multi-year technology plans for clients to achieve and maintain optimal IT environments that promote productivity and mitigate risk
  • Engaging client decision makers to learn business needs and propose strategic technology plans with compelling discussions and presentations
  • Working with the project and solutions team to fulfill approved strategic technology plan items

Salary and Benefits:

Intrust offers competitive base salary (based on experience), healthcare coverage for employees and eligible dependents (medical, dental, vision), 3 weeks paid time off, 7 paid holidays, 401k with 5% employer match, $200 monthly cell phone and home internet reimbursement, free life and disability insurance coverage, and an employee stock ownership plan.