Manufacturing Operations Liaison

2 weeks ago

Portsmouth, New Hampshire, United States Lonza Full time
United States

Manufacturing Operations Liaison

Role Overview

The Manufacturing Operations Liaison serves as a pivotal controller, executing essential functions to bolster the respective production area, Supervisor, and Manager. This role enables the Supervisor(s) and Manager to engage directly on the production floor, overseeing vital operations, mentoring, and developing their teams while ensuring that systems and activities are effectively established to achieve anticipated outcomes with minimal oversight. Daily, the Liaison is expected to possess a comprehensive understanding of the schedule and processes, facilitating appropriate evaluation and response to any production requirements.

The Liaison will manage immediate requests from manufacturing support departments, including but not limited to, authorizing work order initiation for calibration and facility maintenance, overseeing quality assurance tag placements and removals, and addressing inquiries related to customer or manufacturing science and technology processes. Beyond daily tasks, the Manufacturing Operations Liaison will take ownership of the specific planning schedule and manufacturing activities, including engineering and validation testing, planned maintenance operations, changeovers, and packing/unpacking activities as applicable. The Liaison will also oversee the management of resin, mesh, and membrane.

Key Responsibilities
  • Provide on-site support for the designated area, Supervisor(s), and Manager.
  • Collaborate cross-functionally with scheduling teams to identify and plan for any non-routine production and equipment windows required for engineering tasks, validation, etc.
  • Coordinate and authorize requests from manufacturing support departments for work in the production area, including calibration and facility maintenance.
  • Respond to inquiries related to manufacturing science and technology/customer processes.
  • Manage resin, mesh, and membrane, including cycle counts and disposal processes.
  • Oversee manufacturing process-specific change controls, corrective and preventive actions, and validation activities.
  • Own the specific planning schedule for the area.
  • Plan changeover and packing/unpacking activities as necessary.
  • Coordinate planned maintenance operations across shifts.
  • Collaborate with area leaders to ensure resources are available to meet the outlined deliverables.
  • Support immediate response efforts.
  • Assist in troubleshooting issues.
  • Participate in cross-functional meetings to provide input on the path forward.
  • Manage immediate follow-up actions related to manufacturing.
  • Communicate effectively with the team and contribute to deviation investigations.
  • Supported by management, lead major investigations related to contamination or process failures.
  • Conduct risk assessments and justifications for forward processing when necessary.
  • Perform administrative tasks such as attending shift exchanges and daily production meetings.
Business Insight
  • Make unbiased, accurate, and timely decisions utilizing extensive operational and process knowledge.
  • Consider the breadth and depth of issues, potential impacts on products, business, customers, and schedules; evaluate all solution options, including risks and benefits.
  • Engage in identifying, promoting, and implementing operational enhancements focused on key business drivers to create efficiencies and reduce costs.
Results Orientation
  • Plan, prioritize, and deliver according to schedule; understand standard task completion times and create realistic timelines.
  • Utilize organizational tools to ensure milestones and deadlines are met; escalate or mitigate risks if necessary.
  • Understand the broader context and create schedules that align with it.
  • Focus on delivering high-quality results and implementing improvements to meet excellence standards.
Adaptability
  • Maintain an open mindset, viewing change as an opportunity for growth.
  • Challenge past practices and seek innovative, efficient methods of operation.
  • Avoid short-term fixes; focus on long-term solutions.
  • Engage with cross-functional teams to influence decisions that benefit manufacturing and the business.
  • Quickly identify and resolve potential setbacks associated with new systems and schedules.
  • Take personal responsibility for change; embrace new initiatives and communicate their benefits positively.
Team Collaboration
  • Actively participate as a member of various teams across shifts and support departments.
  • Transfer knowledge across shifts and educate team members on underlying principles.
  • Seek diverse perspectives through a broad network of colleagues.
  • Champion manufacturing and business core values, influencing behaviors and actions.
  • Effectively present ideas and solutions to achieve optimal results for manufacturing and the business.
Leadership
  • Take accountability for actions and decisions; learn from experiences to prevent future issues.
  • Lead by example, demonstrating integrity and strong principles.
  • Foster a positive work environment, focusing on solutions rather than obstacles.
Actively seek feedback to enhance self-awareness and improve relationships and interactions.

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