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Customer Success Advocate

2 months ago

Reston, Virginia, United States Kraft & Kennedy, Inc. Full time
Customer Success Specialist

We are seeking a highly motivated and results-driven Customer Success Specialist to join our team at Kraft & Kennedy, Inc. This role is responsible for developing and maintaining strong relationships with our managed service clients, ensuring their long-term success and satisfaction with our solutions.

Key Responsibilities:

  • Partner with clients to understand their business needs and goals, and develop tailored solutions to meet those needs.
  • Serve as the primary point of contact for assigned clients, providing exceptional customer service and support.
  • Work closely with internal teams to ensure timely and successful delivery of our solutions, and communicate client feedback to management.
  • Proactively interface with clients to ensure their needs are being met, and develop and maintain agendas for regular status meetings.
  • Develop and maintain a thorough understanding of client technologies and initiatives, and work with the technical team to explore improvements and recommendations.
  • Coordinate the preparation, scheduling, and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings.
  • Assist with the management of onboarding new clients and contacts, and develop a proficient understanding of internal systems and operating procedures.
  • Work with Procurement to ensure hardware/software renewals are processed in a timely manner, and review client invoices for accuracy.

Requirements:

  • Bachelor's degree preferred.
  • Demonstrated level of success in the development of client relationships.
  • Excellent communication and interpersonal skills, with the ability to work with customers and external audiences.
  • High energy and drive, with good negotiation skills and the ability to multi-task and adapt to changes quickly.
  • Proficient with general office applications, including MS Office.
  • Strong organizational, presentation, and customer service skills.
  • Ability to travel periodically to client locations.

Why Join Us?

  • Family-oriented team environment with a strong emphasis on work-life balance.
  • Competitive salary range of $40,000 to $50,000, with bonuses or commissions eligible for certain positions.
  • Comprehensive benefits package, including medical, dental, HSA, life, and long-term disability insurance.
  • 401k with company match, phone reimbursement, holidays/vacation/sick days, and a generous employee referral bonus program.
  • Cutting-edge training on the latest technologies, and opportunities for professional growth and development.