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Senior Technical Support Specialist

2 months ago

Austin, Texas, United States GCS Technologies Full time
Job Summary

Senior Technical Support Analysts at GCS Technologies are expected to possess and maintain a high level of technical expertise across a broad range of products. They will be required to quickly learn new products and technologies, as well as possess top-notch communication skills. This is not a traditional corporate help desk, as we support hundreds of organizations and thousands of end users in diverse environments.

Essential Duties and Responsibilities
  • Microsoft Azure and Office 365 Administration
  • Provide remote technical support to customers for various technical issues
  • Provide on-site technical support to customers as needed
  • Must have flexible after-hours availability for implementation and deployment tasks
  • Track time and provide troubleshooting notes as you work
RequirementsDesired Technical Knowledge
  • Intermediate knowledge of the following technologies, with the ability to quickly advance that knowledge:
  • Microsoft Exchange and Office 365 deployment and migration experience
  • Windows Server and Desktop OS (all versions)
  • Familiarity with MacOS and Linux operating systems
  • Common Desktop Applications (Office, etc.)
  • Familiarity with VOIP solutions, such as Ring Central
  • Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience
  • Experience supporting Microsoft Exchange and Microsoft SQL (all versions)
  • Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery)
  • Virtualization Technologies (VMware vSphere and Hyper-V)
  • Basic Scripting knowledge (PowerShell, Bash, Python)
  • Standard Networking (Routing, Switching, Firewalls. Specifically: Meraki, Sonicwall, Cisco, and Dell)
  • Familiarity administering Remote Desktop Services
Additional Requirements
  • Participate in after-hours support escalation rotation
  • Must pass background screening
  • Must be able to lift 20 lbs
  • Ability to work in a team and communicate effectively
  • Responsible for entering billable time and notes into ticketing system in real time
Certifications

Preference is given to well-certified individuals.

Experience

5+ years experience in a help desk or network support position.

Education

Degrees are valued but not required. We prefer experience and certifications.

Benefits
  • 75% to 100% work-from-home options
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance

GCS Technologies is an equal opportunity employer. GCS Technologies is a certified small business.