Senior Client Partner
1 week ago
The Senior Client Partner for Hospitality accounts at TEPHRA is a pivotal role focused on fostering exceptional customer relationships and driving business growth.
Key Responsibilities:- Serve as the primary Client Partner for Hospitality accounts, ensuring outstanding customer satisfaction.
- Oversee teams across various locations, managing both Delivery and Sales for all assigned accounts.
- Demonstrate expertise in managing Profit and Loss (P&L) for substantial accounts, achieving high revenue targets while maintaining optimal margins.
- Establish new connections within customer organizations and explore new business opportunities within existing portfolios.
- Exhibit strong communication skills, particularly in engaging with travel or hospitality clients, leveraging over 6 years of industry experience.
- Engage effectively with CXOs, showcasing strong presentation capabilities.
- Willingness to travel to various locations to manage multiple customer relationships.
- Lead global delivery teams to ensure excellence in service provision.
- Achieve a revenue target of $40M for the fiscal year.
- Maintain customer satisfaction levels exceeding 95%.
- Required educational qualifications.
- A minimum of 17 years of overall IT experience.
- At least 5 years of experience in the Travel or Hospitality industry.
- 5+ years in a Client Partner or Account Manager role.
- Experience managing large accounts with revenues exceeding $40M in both Sales and Delivery.
Ideal candidates will possess a robust background in account management within the hospitality sector, demonstrating a blend of strategic thinking and operational excellence.
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Senior Client Partner
1 week ago
Bethesda, Maryland, United States TEPHRA Full timePosition OverviewAs a Senior Client Partner at TEPHRA, you will play a pivotal role in managing and nurturing relationships with our esteemed Hospitality accounts. Your primary focus will be on ensuring exceptional customer satisfaction and driving revenue growth.Key Responsibilities:Serve as the main point of contact for Hospitality clients, ensuring a high...
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Senior Client Partner
1 week ago
Bethesda, Maryland, United States TEPHRA Full timePosition OverviewAs a Senior Client Partner at TEPHRA, you will play a pivotal role in managing our esteemed Hospitality accounts. Your expertise will ensure the delivery of exceptional customer experiences, reflected in our commitment to achieving high Customer Satisfaction (CSAT) scores.Key ResponsibilitiesServe as the primary Client Partner for...
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Senior Client Partner
2 weeks ago
Bethesda, Maryland, United States TEPHRA Full timePosition OverviewAs a Senior Client Partner for TEPHRA, you will play a pivotal role in managing key accounts within the hospitality sector. Your primary focus will be on fostering exceptional customer relationships, ensuring high levels of satisfaction, and driving revenue growth.Key ResponsibilitiesServe as the main point of contact for hospitality...
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Senior Client Services Consultant
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