Senior Premier Relationship Manager

1 week ago

Bethesda, Maryland, United States Quality Talent Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Premier Relationship Manager to join our team at Quality Talent Group. As a Senior Premier Relationship Manager, you will be responsible for acquiring and deepening relationships with affluent consumers and small business customers.

Key Responsibilities
  • Proactively acquire new affluent consumer and small business customers, and deepen existing relationships, through outreach and pre-planned appointments.
  • Review and analyze moderately complex customer concerns for possible resolution though discretionary application of applicable resolution protocols.
  • Escalate banking related issues or business risks that require an in-depth evaluation.
  • Advise customers on various aspects of recommended and available financial options and services.
  • Maintain deep knowledge and understanding of financial services and products.
  • Identify client needs and goals for business, mortgage, retirement, and investment services, then partner closely with peers in Business Banking Advisory Services, Mortgage and Wealth and Investment Management to best meet the previously identified needs and goals, consistent with clients' overall financial circumstances and goals.
  • Understand and manage risks in the business by adhering to policies, procedures and controls and ensuring compliance with applicable laws, rules, and regulations.
  • Collect information directly from customers regarding income, assets, investments, and credit; analyze information to develop customized plans identifying financial services options and services that will best meet customers' financial needs and goals.
  • Build relationships with colleagues, affluent customers, and partners to acquire, deepen, and retain relationships, and to also help customers succeed financially.
  • Exercise independent judgement and discretion in managing client relationships through regular meetings to review financial condition and goals, provide advice regarding financial services and options to meet changing circumstances.
  • Be an active member of the team, including providing guidance to other team members on developing relationships and managing moderately complex to complex client needs.
Requirements
  • 4+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 3+ years of experience building and maintaining effective relationships with customers and partners.
  • 3+ years of experience recommending financial services products and services.
Desired Qualifications
  • Financial services industry experience in one or a combination of the following: corporate, consumer, mortgage, investments, brokerage, or private banking.
  • Experience recommending financial services products and services.
  • Successfully completed FINRA Series 6 and 63 exams (or recognized FINRA equivalents) to qualify for immediate registration.
  • State Insurance license(s).
  • 3+ years of experience in a licensed financial services position.
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
  • Excellent verbal, written, and interpersonal communication skills.
  • Knowledge and understanding of financial services and products to actively manage a group of customers to meet their needs and grow the business.
  • Knowledge and understanding of compliance controls, risk management, and loss prevention.
  • Ability to follow policies, procedures, and regulations.
  • Ability to educate and connect customers to financial services and share the value of self-service digital banking options.
  • Experience using strong business acumen to provide financial services consultation to small business customers.
  • Knowledge and understanding of financial services consumer lending products.
  • Ability to interact with integrity and professionalism with customers and employees.
  • High motivation with ability to successfully meet team objectives while maintaining individual performance.
  • Experience mentoring and peer-coaching others.
Benefits
  • 401(k) Plan.
  • Paid Time Off.
  • Parental Leave.
  • Critical Caregiving Leave.
  • Discounts and Savings.
  • Health Benefits.
  • Commuter Benefits.
  • Tuition Reimbursement.
  • Scholarships for dependent children.
  • Adoption Reimbursement.

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