Patient Care Coordinator

2 weeks ago

Venice, Florida, United States Bliss Dermatology Full time
Job Overview

About Bliss Dermatology: A privately owned medical practice located in Southwest Florida, Bliss Dermatology fosters a collaborative environment free from corporate constraints. Established by Dr. Michelle Pennie, a highly qualified Mohs surgeon with extensive experience, our team values strong relationships with both colleagues and patients.

Our Services: We provide a comprehensive array of medical and surgical dermatology, along with cosmetic, laser, and aesthetic treatments tailored to meet the diverse skin care needs of our patients. We invite you to join our compassionate team dedicated to delivering an exceptional dermatological experience.

Key Responsibilities:
  • Manage incoming calls to schedule appointments, address inquiries, and prioritize patient concerns.
  • Initiate outbound calls to patients as instructed by management.
  • Welcome patients upon their arrival for appointments.
  • Register new patients and update existing records, ensuring all necessary documentation is collected for treatment and accurately processing payments for services.
  • Maintain a courteous and professional phone demeanor while directing calls appropriately.
  • Facilitate patient flow by informing clinical staff of arrivals, managing delays, and communicating effectively with both patients and staff.
  • Conduct daily chart reviews to confirm that all patient appointments have the required demographic, identification, insurance, authorization, and billing information.
  • Assist in coordinating patient appointments within the practice and with external referrals.
  • Contact external sources for medical records as needed.
  • Monitor and maintain adequate office supplies and equipment.
  • Stay informed about new products and manage inventory accurately.
  • Ensure a positive patient experience through outstanding customer service.
  • Verify patient health benefits with approved healthcare providers.
  • Handle the sending and receiving of medical records and referrals for patient care.
  • Keep the reception area organized and welcoming.
  • Collaborate with team members to accomplish daily tasks effectively.
  • Perform other duties as assigned.
Work Environment:

This position operates within a healthcare setting, requiring regular movement throughout the practice and interaction with patients who may have contagious conditions.

Physical Requirements:

The role necessitates the ability to sit for extended periods and may involve lifting, reaching, bending, walking, seeing, hearing, and speaking.

Position Type:

This is a full-time role with core business hours from Monday to Friday.

Qualifications:
  • High School diploma or equivalent.
  • Strong background in customer service.
  • Preferred experience of 1 to 2 years in medical reception.

Our Benefits Include:

  • Competitive compensation.
  • 401(k) plan.
  • Life insurance coverage.
  • Generous paid time off.
  • Medical, dental, and vision insurance.
  • Employee discounts on services and products.

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